Maureen McFarland

Managed renewals and generated new business by placing appropriate coverage for client exposures. Processed commercial department certificates, conducted account reviews, and addressed client inquiries regarding coverage and billing concerns. Rewrote policies as needed due to non-renewals or evolving client requirements.

Managed commercial auto accounts and presented renewals to agents for review. Supported GL and Property departments by ensuring auto coverage was in place when required. Reviewed and issued policies, and ordered necessary inspections.

Enrolled members onto insurance plans with 100% accuracy. Managed incoming enrollment applications that required additional information. Collaborated with committees to streamline enrollment procedures.

Managed existing client portfolios and specialized in writing Earthquake and Flood Insurance policies. Assisted clients with billing and claims issues, ensuring prompt resolution. Wrote personal lines insurance including Home, Auto, and Excess Liability policies.

Assisted clients with billing and claims questions and resolved problems efficiently. Wrote Life and Long-Term Care policies, providing comprehensive coverage options. Handled personal lines insurance, including Home, Auto, and Excess Liability policies.

Distributed new worker's compensation submissions to appropriate underwriters for review and entered information into the Point Sure Management system. Managed the distribution of new producer agreements to all brokers. Created a database to maintain producer agreements and organized state tax filings.

Wrote, managed, and updated policies for high-end personal lines clients, resolving billing and claims issues. Prepared summaries and proposals for new and existing business. Collaborated with co-workers to assist their clients.

Handled personal lines new business, including policy changes, claims, and billing issues for 300 clients. Managed renewals and actively promoted sales of additional products through cross-selling initiatives. Provided comprehensive customer service to maintain client satisfaction.

Wrote small commercial accounts and maintained a personal lines book of business for aviation clients. Responsible for writing bonds and flood insurance for the entire office. Assisted commercial account managers with setting up summaries, proposals, and handling claims.

Set up new business and issued policies, ensuring accuracy and compliance. Assisted agents with policy requirements, including processing endorsements and addressing inspection questions related to commercial risks. Supported underwriters with policy renewals.

Managed reinsurance, processed premiums, and trained team members. Applied commercial lines direct and agent billing payments, and performed bank deposits. Established a new records department and managed commercial records filing.

Obtained a license in Liberal Arts from Spokane Community College. This foundational education provided a broad understanding of various subjects.