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@mattren
Reliable computer systems and network technician skilled in administration and customer service.
I am a computer systems and network technician with practical experience in office operations, logistics, and customer support. I combine technical troubleshooting skills with strong administrative and inventory management capabilities.
In recent roles I managed wholesale operations as the sole on-site staff member during the CEO's absence, coordinating international shipments, handling customs entries, and maintaining cash and cheque procedures. At Caribbean Agro Industries I maintained invoice records, managed export documentation, and supported FDA regulatory tasks.
My technical foundation includes CompTIA A+ and Network+ coursework from T.A. Marryshow Community College, along with hands-on skills in computer repair, network design, RJ-45 cabling, SQL database tasks, and webpage development. I have a track record of reliable customer service and effective communication across email, phone, and in-person interactions.
I approach work with attention to detail and a practical, service-oriented mindset, aiming to support efficient operations and deliver timely solutions in technical and administrative environments.
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Work history, roles, and key accomplishments
Wholesale Yacht Parts
Jun 2025 - Present (5 months)
Managed all on-site business operations during the CEO's absence, coordinating international shipments, customs (FedEx) entries, inventory dispatch, and customer service to ensure timely, compliant deliveries.
Caribbean Agro Industries
Jan 2024 - Jun 2025 (1 year 5 months)
Maintained invoice and delivery records, managed customer communications and database entries, supported export regulatory (FDA) tasks, and oversaw office supply and administrative workflows.
Henry, Henry & Bristol
Jul 2021 - Aug 2021 (1 month)
Assisted with legal research, drafted client communications and contracts, and performed proofreading and administrative support for legal documentation.
Scoop Carnival (TAMCC)
Jan 2020 - Mar 2020 (2 months)
Led a student entrepreneurship project, conducting market research, sourcing materials, managing stock, and optimizing pricing to support ice cream sales.
Montessori Care Centre
Aug 2017 - Sep 2019 (2 years 1 month)
Coordinated and supervised educational and recreational activities for children ages 2–8, managed meal service, drop-off/pick-up, and maintained cleanliness standards.
Banfield's Workroom
Jul 2019 - Aug 2019 (1 month)
Repaired windows and frames, assisted with goods delivery, and conducted inventory analysis to support production and logistics operations.
Degrees, certifications, and relevant coursework
Certificate / Diploma, Computer Systems & Networking
Completed the Computer System & Network Technician programme with coursework including CompTIA A+, CompTIA Network+, Microsoft Office, and communications-related subjects; graduation in July 2020.
High School Diploma, Secondary Education
Activities and societies: Football team (2010–2017)
Completed secondary education at Westmorland Secondary School, graduating in July 2019.
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