Matthew Brown

I'm an enterprise IT support professional with 6+ years of experience resolving identity, Microsoft 365, remote-access, endpoint, connectivity, and enterprise-application incidents. As a GTS contractor, I support the Texas Health and Human Services IT Enterprise Help Desk in a statewide environment serving approximately 39,000 users, resolving about 25–30 incidents per day.

Recognized for the highest customer satisfaction (CSAT) score on the Enterprise Service Desk in FY26: 4.97/5.

My hands-on foundation includes authorized Active Directory and Microsoft Entra ID account and authentication support, Microsoft 365 and enterprise-application troubleshooting, VPN connectivity, Citrix/VDI, Windows endpoint support, and evidence-rich documentation and escalation. I explain problems and solutions clearly and verify the customer's outcome.

Previously, I supported Wells Fargo remotely through TEKsystems and General Dynamics Land Systems and Electric Boat through DXC Technology, where I also created technical training and reference documentation for new employees.

I'm looking for remote, full-time product/application support, business systems, support operations, or identity/access and junior systems bridge roles that build deeper technical responsibility. Identity and access administration remains a career-development direction, grounded in my existing enterprise-support experience.