Adrian Holloway

I’m a Remote IT Support Specialist with hands-on experience resolving end-user issues in cloud-based environments. I specialize in Microsoft Azure Active Directory (Entra ID), multi-factor authentication, VPN troubleshooting, and Windows systems, and I’m known for clear, user-friendly communication that helps reduce repeat support requests.

In my current role at BlackBelt Help, I provide remote support for higher-education institutions and resolve high-volume tickets covering password resets, MFA setup, and account lockouts in Azure AD environments. I also diagnose and resolve Windows 10/11 issues, handle account provisioning and access changes, document troubleshooting steps in ticketing systems and knowledge bases, and escalate complex problems to engineering teams while maintaining strict FERPA compliance—achieving 95% of remote tickets resolved on first contact without escalation.

Before this, I led outreach and acquisition initiatives where I coordinated campaigns, built stakeholder relationships, and tracked pipelines using CRM tools. I’m currently pursuing CompTIA Security+ (SY0-701) to deepen my cybersecurity expertise, and I’m actively seeking remote IT Support or Service Desk opportunities where efficiency and strong end-user support are valued.