Matt Dzielak

 Contacted customers to negotiate payments on pre-charge off accounts
 Mitigated risk through savings of loan loss reserve
 Prevented credit card charge offs and account closures with results oriented approach across several stages in my time with the company
 Assisted management with the progression of new colleagues
 Top collector award winner for Stage 6/7 backline collections in 2013

 Worked with over 200 investment bank clients, sales and trading, and settlements to resolve failing trades using systems such as Impact, Fiss and Sales Workstation
 Sent detailed daily fail reports to clients and the sales desk
 Collaborated with colleagues to streamline processes and maximize productivity of the team
 Chosen by management to train and mentor new hires