Matlakala Martha Maseme
@matlakalamarthamasem
Versatile administrative professional skilled in customer service, data capture, and community engagement.
What I'm looking for
I am an adaptable administrative professional with a BA in Criminology, Psychology and Sociology and hands-on experience across schools, community research and customer-facing roles.
In school administration I supported management with front-desk duties, SA-SAMS data capture, meeting minutes and event coordination, ensuring office equipment and processes ran smoothly.
I have strong customer-service experience resolving enquiries and transactions via phone, email and chat, and have worked in fast-paced hospitality and farm environments where teamwork and reliability were essential.
My community and research work included conducting social assessments, designing interventions and facilitating learner engagement; I bring solid communication, organisation and problem-solving skills to every role.
Experience
Work history, roles, and key accomplishments
Radio Presenter
Kgolagano FM
Prepared and presented live radio shows, researched topics, reported on community events and engaged listeners during afternoon and drive-time segments.
Farm Worker – Crop Plantation
Gumede Family Trust
Assisted with planting, irrigation, crop maintenance and harvesting, implemented basic pest management and collaborated with teams to maintain productivity and crop quality.
Administrative Assistant
Manyandeni Primary School
Provided front-desk and administrative support, captured learner and teacher data in SA-SAMS, produced meeting minutes, and ensured office equipment uptime to streamline school operations.
Assistant Teacher
Thubisi Primary School
Supported classroom instruction, managed attendance, substituted for absent teachers and ran extracurricular activities to support learner development and exam preparation.
Sociology Research Student
University of the Free State
Conducted social assessments in primary schools, identified learner challenges, designed interventions and implemented educational games to promote engagement and problem-solving.
Waiter
Food Gallery
Delivered customer service in a fast-paced environment, maintained hygiene standards, assisted with stock unpacking and resolved customer concerns professionally.
Customer Service Agent
Unknown
Responded to customer enquiries across phone, email, and chat, resolved complaints, processed transactions and maintained accurate customer records to improve satisfaction.
Education
Degrees, certifications, and relevant coursework
National Senior Certificate (Grade 12)
National Senior Certificate, General Secondary Education
Obtained the National Senior Certificate (Grade 12).
University of the Free State
Bachelor of Arts, Criminology; Psychology; Sociology
Completed a Bachelor of Arts with majors in Criminology, Psychology, and Sociology.
Availability
Location
Authorized to work in
Job categories
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