Open to opportunities

Matlakala Martha Maseme

@matlakalamarthamasem

Message

Versatile administrative professional skilled in customer service, data capture, and community engagement.

South Africa

Message

What I'm looking for

I am seeking administrative or customer-facing roles where I can apply data capture, organisation, and community engagement skills in a collaborative, service-oriented environment.

I am an adaptable administrative professional with a BA in Criminology, Psychology and Sociology and hands-on experience across schools, community research and customer-facing roles.

In school administration I supported management with front-desk duties, SA-SAMS data capture, meeting minutes and event coordination, ensuring office equipment and processes ran smoothly.

I have strong customer-service experience resolving enquiries and transactions via phone, email and chat, and have worked in fast-paced hospitality and farm environments where teamwork and reliability were essential.

My community and research work included conducting social assessments, designing interventions and facilitating learner engagement; I bring solid communication, organisation and problem-solving skills to every role.

Experience

Work history, roles, and key accomplishments

Radio Presenter

Kgolagano FM

Prepared and presented live radio shows, researched topics, reported on community events and engaged listeners during afternoon and drive-time segments.

Presenter Research Audience Engagement Programme Planning Public Speaking

Farm Worker – Crop Plantation

Gumede Family Trust

Assisted with planting, irrigation, crop maintenance and harvesting, implemented basic pest management and collaborated with teams to maintain productivity and crop quality.

Crop Maintenance Harvest

Administrative Assistant

Manyandeni Primary School

Provided front-desk and administrative support, captured learner and teacher data in SA-SAMS, produced meeting minutes, and ensured office equipment uptime to streamline school operations.

Office Administration SAM Data Entry Reception Meeting Minutes Records Management Event Coordination Customer Service

Assistant Teacher

Thubisi Primary School

Supported classroom instruction, managed attendance, substituted for absent teachers and ran extracurricular activities to support learner development and exam preparation.

Attendance Management Lesson Assistance Tutoring Exam Preparation Classroom Management

Sociology Research Student

University of the Free State

Conducted social assessments in primary schools, identified learner challenges, designed interventions and implemented educational games to promote engagement and problem-solving.

Social Research Program Design Educational Gaming Data Collection Stakeholder Engagement Reporting Qualitative Research

Waiter

Food Gallery

Delivered customer service in a fast-paced environment, maintained hygiene standards, assisted with stock unpacking and resolved customer concerns professionally.

Customer Service Complaint Resolution Time Management

Customer Service Agent

Unknown

Responded to customer enquiries across phone, email, and chat, resolved complaints, processed transactions and maintained accurate customer records to improve satisfaction.

Customer Service Phone Support Email Support Chat Support Complaint Resolution Transaction Processing Escalation Management CRM