Matheus Martins da Silva

- Ensure operators are able to carry out their daily activities.
- Manage and analyze operators' activity logging.
- Suggest improvements to the production process and project updates.
- Maintain communication with PPC, engineering, and suppliers to ensure production.

Participation in and development of passenger transportation projects in the Federal District and Alagoas.

–Data analysis and manipulation.
–Report development and field research.

Largest wholesale-retail construction materials company in Brazil - Adeo Group.
Job rotation across areas: logistics, customer service, and point of sale.

–Analysis of Customer Experience–related problems and improvement suggestions.
–Project development and management. Application and analysis of NPS and VOC.
–Use of market intelligence to shape commercial strategy.
–Active participation in the company's strategic and financial management.
–Mystery shopping, process mapping (BPMN), and research of CX solutions.

Researched urban challenges and implemented smart city and innovation projects for municipalities, producing reports and presentations to support solution adoption.

Used Siemens APS OP-Center to resolve client production scheduling issues, analyzed industrial production systems, and applied Lean Manufacturing principles to improve performance.

Managed and organized operational data and developed a Power BI dashboard to summarize project performance and improve activity flow across initiatives.

Tutored undergraduate students in Geometric Road Projects, providing guidance on coursework and improving student understanding and performance in engineering topics.

The Master in Business Management has a total workload of 433 class hours, of which 135 hours are supervised practical activities.

Activities and societies: Thesis: Human Factors perception of the work environment in the Emergency Sector of University Hospital - UFSC; coursework included Lean Manufacturing, logistics, costs, and product development.

Completed Civil Engineering with Production habilitation covering civil and industrial engineering topics including construction techniques, production systems, Lean Manufacturing and project management; thesis on human factors in emergency hospital work environment.