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Raphael Duca

@raphaelduca

Experienced civil engineer specializing in project management and construction.

Portugal

What I'm looking for

I seek a role that fosters growth and innovation in project management.

I am a dedicated civil engineer with extensive experience in project management and construction. My career spans various roles, including Customer Support Management at Dukascopy Swissbank, where I honed my skills in document validation and multilingual process translations. My journey in civil engineering has seen me take on positions such as Construction Manager and Production Director, where I was responsible for overseeing public and private construction projects, including photovoltaic installations.

Throughout my career, I have demonstrated a strong ability to lead teams and manage complex projects, ensuring that all aspects from design to execution are meticulously handled. My educational background includes a Master's in Project Management from the Polytechnic of Porto, which complements my practical experience and enhances my capability to deliver successful outcomes in the construction sector. I am passionate about leveraging my skills to contribute to innovative projects that make a positive impact.

Experience

Work history, roles, and key accomplishments

DS
Current

Customer Support Management

Dukascopy Swissbank

May 2022 - Jan 2025 (2 years 8 months)

Managed customer support operations, handling information through various means, validating documents, and translating processes in multiple languages.

FR

Photovoltaic Engineer

FR-PV

Jan 2020 - Jan 2021 (1 year)

Coordinated teams and distributed work, verified projects, and approved final outputs with certifying companies.

Education

Degrees, certifications, and relevant coursework

HP

Higher School of Technology and Management - Polytechnic of Porto

Master, Project Management

2023 - 2025

CU

Candido Mendes University

Degree in Civil Engineering, Civil Engineering

2012 - 2017

NS

National Commercial Learning Service

Technical Course, Technical Drawing

2014 - 2014

Completed a technical course focused on AUTOCAD, enhancing skills in design and drafting.

NS

National Commercial Learning Service

Course, Safety and Emergency Management

2010 - 2012

Completed a course covering Fire Fighting, Fault Control in Land Facilities, First Aid, and Chemical Agent and Forest Fire management.

NS

National Commercial Learning Service

Assistant Course, Logistics

2009 - 2009

Completed a course in Logistics Operations, focusing on the principles of logistics and supply chain management.

Tech stack

Software and tools used professionally

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Raphael Duca - Customer Support Management - Dukascopy Swissbank | Himalayas