Matheus Corrêa

Planned, executed, and monitored influencer marketing campaigns, selected content creators, managed negotiations and contracts, and analyzed performance metrics.

Provided multi-channel, multilingual support via email and chat, managed high volume of inquiries including account management, deposits, withdrawals, and security, and coordinated with internal teams.

Maintained positive client relationships, managed appointments, handled phone calls, processed website orders and approvals, and communicated via Weave platform.

Made and received customer calls, contacted customers via messages to confirm services, prospected new customers, managed contracts, and maintained spreadsheets.

Coordinated with customers, provided logistics for drivers, planned and supervised shipments, scheduled routes, negotiated freight rates, and trained new employees on logistics procedures.

Maintained control of stored products, issued and controlled invoices, handled sales invoicing, provided customer service, and coordinated and prepared orders for shipment.

Provided in-person and remote support to computer network users, assembled and repaired hardware and software, participated in administrative tasks and application implementation, and handled purchasing and vendor coordination.

Provided technical, administrative, and telephone support, assisted with IT, checked electronic equipment, supported customers, coordinated sales team, and handled invoicing and financial reporting.

Performed counting for store inventories, merchandise control, checking and replenishment, storage, and loss prevention.

Assisted users via telephone and external sales, providing information and offering course sales.

Completed a course in Customer Service.

Completed a course in Marketing for digital media and social networks.

Completed a course in Network Basics.

Completed a course in Uncomplicated Excel.

Completed a course in Almoxarife and Stockist.

Completed courses in Basic Excel, Basic Excel for Civil Construction, and Basic Photoshop for Social Media.

Completed courses in Administrative Assistant and Department Personnel.

Completed courses in Office Assistant, Department Administrative, and Financial.

Pursued IT Management but the course is currently locked.

Completed courses in Introduction to Excel, English Applied to Work, and Spanish Applied to Work.

Completed courses in Advanced Computer Programming and App Development for Smartphones.