Open to opportunities

mateo sanchez

@mateosanchez

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Creative and passionate UI/UX designer with 4+ years of experience.

Colombia

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What I'm looking for

Seeking a dynamic and challenging role to leverage my skills in UI/UX design, focusing on growth, learning, and success in every project.

Creative and passionate UI/UX designer with over 4 years of experience, specializing in creating prototypes, conducting research, and optimizing products to improve user experience. I have worked with tech companies and startups, focusing on enhancing customer assistant experiences and training scenarios.

My professional journey includes roles at Teleperformance (RING), JUSTO S.A.S, and Teleperformance (ALEXA, FIRE TV), where I managed prototypes, conducted user research, and designed emulators to improve customer support. I successfully reduced error rates and improved customer satisfaction through my design methodologies.

I hold a degree in Industrial Design from Universidad Autónoma de Colombia, with a focus on innovation and business creation. Additionally, I am certified in User Experience (UX) Design by Google and possess technical skills in Adobe Suite, CAD, rhinoceros 3D and Keyshot, along with proficiency in Spanish and English.

Experience

Work history, roles, and key accomplishments

UI/UX Designer

Teleperformance (ALEXA, FIRE TV)

Jan 2024 - Feb 2024 (1 month)

Conducted research to identify pain points in user experience. Collaborated with clients and developers to gather KPIs and designed a new emulator based on user needs to enhance customer support services.

User Experience Research KPI Analysis Prototyping Client Customization Team Collaboration

UI/UX Designer

JUSTO S.A.S

Jan 2024 - Feb 2024 (1 month)

Created a comprehensive case study to develop the project within 6 months. Managed the project closely with stakeholders and the development team, implementing an app to increase sales and conducting user testing for feedback.

User Research Usability Testing Wireframing Prototyping Project Management

QA Specialist

Teleperformance (RING)

Jan 2023 - Feb 2023 (1 month)

Filtered and optimized the product to achieve the best online results. Managed 100 prototypes, reviewing and refining them before uploading the final version to the platform. Worked closely with clients, sharing results to ensure their satisfaction throughout the process.

Prototyping Quality Assurance Client Management Research

UI/UX Designer

Teleperformance (RING)

Jan 2020 - Jan 2021 (1 year)

Collaborated cross-functionally with the USA manager of the Ring emulator, building prototypes for 40 devices. Improved customer satisfaction by enabling representatives to guide users with our emulator and developed a new design methodology.

Prototyping Cross Functional Collaboration User Flows Innovation Customer Support