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Ma Shaina Kate Pineda

@mashainakatepineda

IT operations professional at ASE Tech who supported infrastructure monitoring, patch management, and server support.

At ASE Tech, I supported IT infrastructure operations through system monitoring, technical troubleshooting, and server and workstation support. I also contributed to patch management, preventive maintenance, and incident handling.

At Wipro Limited, I provided global service desk technical support and investigated, resolved, or escalated user-reported IT issues. I applied incident management practices to support those requests.

Earlier, I delivered desktop and workstation support at Sutherland and supported day-to-day troubleshooting and systems requests at Protos EZVA. My background includes Microsoft 365, Active Directory, and network and system administration.

Experience

Work history, roles, and key accomplishments

ITOM Engineer I

ASE Tech

May 2023 - May 2025 (2 years)

Supported IT infrastructure operations through system monitoring, technical troubleshooting, and server/workstation support. Contributed to patch management, preventive maintenance, and incident-handling activities.

System Monitoring Technical Troubleshooting server support Workstation Support Patch Management Preventive Maintenance Incident Handling

Global Service Desk

Wipro Limited

Apr 2021 - Mar 2023 (1 year 11 months)

Provided service desk technical support and troubleshooting for user-reported IT issues. Applied incident management practices to investigate, resolve, or escalate support requests.

Service Desk Technical Support Troubleshooting Incident Management

Desktop Support Engineer I

Sutherland

Jul 2019 - Jan 2021 (1 year 6 months)

Delivered desktop and workstation technical support, including diagnosis and resolution of common IT issues. Assisted with workstation management and ongoing technical maintenance.

Desktop Support Workstation Support Technical Troubleshooting IT Maintenance