Marzen Marquez

I am an IT technician and customer support specialist with over a decade of hands-on experience troubleshooting hardware, software, and network issues across retail, corporate, and BPO settings. I bring strong customer-service skills combined with reliable data-entry proficiency and a proven ability to multitask in fast-paced environments.

At TaskUs I provided chat, email, inbound and outbound support while performing data-entry tasks, consistently maintaining high customer satisfaction in a busy BPO. Previously, I led IT maintenance operations in Saudi Arabia where I installed and maintained CCTV, alarm systems, and other infrastructure.

Earlier roles in sales and technical support honed my diagnostic and repair skills, as well as my ability to assist customers and manage store operations. I am recognized as a fast learner who adapts quickly to new tools and processes.

I take pride in solving technical problems efficiently, supporting customers with patience and clarity, and contributing to team performance through dependable execution and continuous improvement.