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Henry Nzambu

@henrynzambu

Patient Care Specialist at Allevio Care scheduling appointments and supporting patients across calls and email.

At Allevio Care (Solvo Global & Oasis), I support patients through calls, email, and enquiries. I schedule appointments, maintain patient records, and assist with care coordination while following HIPAA and OSHA requirements.

Previously, I supported customers through email, chat, phone, and ticketing systems at Teleperformance Kenya (Majorel) and Call Centre International (CCI Kenya). At Britam Insurance, I assessed client needs, explained insurance policies, and managed applications and renewals.

Experience

Work history, roles, and key accomplishments

Current

Patient Care Specialist

Current

Allevio Care

Jun 2026 - Present (5 months)

Provided professional, empathetic, and high-quality patient support through calls, email, and patient enquiries. Scheduled and managed patient appointments accurately while maintaining patient records and ensuring compliance with HIPAA and OSHA requirements.

Patient Support Appointment Scheduling Eligibility Verification Care Coordination CRM HIPAA OSHA Communication Skills De escalation

Customer Operations Expert

Teleperformance Kenya

Sep 2025 - May 2026 (8 months)

Responded promptly to customer enquiries through email and chat while maintaining professional customer support standards. Maintained customer records, documented interactions, and collaborated with cross-functional teams to resolve operational or technical issues.

Email Support Live Chat Customer Documentation CRM Ticketing Systems Service Level Agreements

Cross Functional Collaboration

Contact Centre Agent

Call Centre International

Feb 2023 - Apr 2025 (2 years 2 months)

Provided customer support through phone calls, emails, chats, and ticketing systems. Resolved customer queries efficiently while maintaining professionalism and empathy, and achieved performance targets such as call handling time and customer satisfaction.

Call Centre Operations Inbound Calling Outbound Calling Email Support Live Chat Ticketing Systems Customer Satisfaction CRM

Financial Advisor

Britam Insurance

Jan 2022 - Oct 2022 (9 months)

Identified and networked with potential clients to promote suitable insurance and financial products. Assessed client insurance needs, explained policy features, and managed policy applications, renewals, and client records accurately.

Sales Prospecting

Client Needs Assessments

Product Explanations

Relationship Building Policy Management Insurance Advisory Customer Follow up

Education

Degrees, certifications, and relevant coursework

Chuka University

Bachelor of Cooperative Management, Cooperative Management

2017 - 2021

Pursued a Bachelor of Cooperative Management from 2017 to 2021.

Upper Hill School

Kenya Certificate of Secondary Education, Secondary Education

2013 - 2016

Completed the Kenya Certificate of Secondary Education (KCSE) from 2013 to 2016.

International Computer Driving License

International Computer Driving License, Computer Applications

Completed training in computer applications, Microsoft Office, internet use, and digital productivity tools.

ALX

Virtual Assistant Programme, Virtual Assistance

Completed the Virtual Assistant Programme covering virtual assistance, administrative support, communication, scheduling, and digital collaboration tools.