Open to opportunities

Mary Umoh

@maryumoh

Project Manager and Economist driving client growth and health programme impact through process improvement and leadership.

Nigeria

Message

What I'm looking for

I’m looking for a role where I can lead programme delivery, strengthen client relationships, and drive measurable improvements through process work, teamwork, and ongoing mentoring—ideally within a mission-driven environment that values customer satisfaction and continuous improvement.

I’m a Project Manager and Economist focused on improving outcomes through strong programme management, interpersonal communication, and administrative oversight. I’ve led relationship-focused roles where I managed high-value clients, analyzed market and client trends, and developed tailored solutions to improve satisfaction and loyalty.

Alongside business experience, I’ve supported health-focused work through the Heal the Land Initiative and strengthened my approach with a Project Management in Global Health certificate (University of Washington) and a Master of Science: Management (University of Nigeria, Nsukka). I’m known for training and mentoring teams, driving collaboration and continuous improvement, and delivering seamless service through process improvements.

Experience

Work history, roles, and key accomplishments

Relationship Manager

Optiva Capital Partners

Jan 2024 - Jan 2026 (2 years)

Managed and nurtured relationships with high-value clients to drive customer retention and portfolio growth. Identified new business opportunities, converted leads into long-term clients, and developed tailored financial solutions.

Client Relationship Management Customer Retention Portfolio Growth Lead Conversion Business Development Financial Solutions Market Analysis Partnership Building

Executive Relationship Officer

Avon Health Care Ltd

Jan 2022 - Jan 2024 (2 years)

Coordinated with sales teams and leaders to communicate targets, boost revenue, and improve promotional strategies. Created a matrix to measure customer service performance and supported customer service initiatives.

Sales Targets Promotional Strategy Team Collaboration

Corporate Sales Executive

Leadway Assurance

Jan 2016 - Jan 2022 (6 years)

Promoted financial products and services to cultivate customer loyalty and drive repeat business. Reviewed and processed new account applications and managed high net worth customers through ongoing sales.

Customer Loyalty Repeat Business Promoting Services Account Application Processing High Net Worth Customer Management Financial Products Sales