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MARY Ruiz

@maryruiz

Bilingual customer support professional at Mary Brand Experiences, handling small-business client requests in English and Spanish.

United States

Message

At Mary Brand Experiences, I work one-on-one with small-business clients, answering questions and handling requests in English or Spanish. I use AI and digital tools to respond quickly and keep client work organized.

At ION, I supported international guests from their first inquiry through departure, including travel questions and schedule changes. I also managed registration and attendance records in Cvent.

At 360 Event Planning, I served corporate clients directly, managed requests, and handled last-minute problems. Earlier, at Markem-Imaje and Retarus, I supported customer and sales-team requests at events and coordinated vendors and schedules.

Experience

Work history, roles, and key accomplishments

Current

Founder

Current

Mary Brand Experiences

Apr 2026 - Present (6 months)

Work one-on-one with small-business clients, answering questions, handling requests, and keeping each client updated in English or Spanish. Use AI and digital tools to respond quickly and keep client work organized.

AI Tools client support Bilingual English Spanish Digital Tools

Global Event Manager

ION

Jan 2023 - Mar 2026 (3 years 2 months)

Supported international guests from first inquiry through final departure, handling travel questions, schedule changes, and on-site needs. Worked with vendors and internal teams across time zones to solve problems quickly and keep details accurate.

Cvent Event Management Vendor coordination Cross Functional Collaboration Problem Solving

Founder

360 Event Planning

May 2020 - Sep 2022 (2 years 4 months)

Served corporate clients directly, answering questions, managing requests, and fixing last-minute problems. Kept every client informed at each step, from the first call to event day.

client support Event Planning Problem Solving Communication Skills

Sr. Marketing and Communications Manager, Americas

Markem-Imaje

Jan 2017 - Jan 2020 (3 years)

Handled customer and sales-team requests at trade shows and events, responding fast and routing every lead for follow-up. Coordinated vendors, shipping, and schedules, and fixed issues quickly when plans changed.

Event Coordination Vendor Management Lead Routing Problem Solving

Senior Marketing and Communications Manager

Retarus

Jul 2013 - Dec 2016 (3 years 5 months)

Supported healthcare and financial-services customers at industry events, answering product questions and logging follow-ups. Worked with vendors and teams across the Americas to keep information accurate and on schedule.

Event Support Customer Support Vendor coordination Cross Functional Collaboration