Mary Joy Porlaje
@maryjoyporlaje
RPA Senior Analyst who designs and supports automation solutions with Automation Anywhere and Power Automate.
PhilippinesWhat I'm looking for
I’m an RPA Analyst with ~5 years of experience designing, developing, and supporting automation solutions using Automation Anywhere and Power Automate. At Accenture, I’ve supported, monitored, and maintained 100+ RPA bots across Finance, Customer Service, and Workforce, translating Process Design Documents into working automation workflows.
I focus on reliability and continuous improvement—implementing error handling, logging, and exception management, performing root cause analysis, and fixing production issues. I also support User Acceptance Testing (UAT), handle deployments to QA and Production, and work extensively with SAP (740/750), Excel, SharePoint, Outlook, and databases, including migrating bots from Automation Anywhere v11 to A360.
Experience
Work history, roles, and key accomplishments
Supported, monitored, and maintained 100+ RPA bots across Finance, Customer Service, and Workforce functions. Developed and enhanced Automation Anywhere/Power Automate workflows, including SAP/Excel/SharePoint automations, and supported UAT, deployment, error handling, and production issue root-cause fixes.
Technical Support Representative
TPG Telecom
Feb 2020 - Oct 2020 (8 months)
Troubleshot internet, mobile, and phone service issues by diagnosing technical problems and escalating complex cases. Provided responsive technical support to restore connectivity and service.
Customer Service Representative
RMS Collect Phils., Inc.
Feb 2019 - Jun 2019 (4 months)
Handled payment reminders and collections, negotiating payment plans with customers. Managed customer follow-ups to support timely payment recovery.
Education
Degrees, certifications, and relevant coursework
Technological University of the Philippines
Bachelor of Science in Electronics Engineering, Electronics Engineering
Earned a Bachelor of Science in Electronics Engineering at the Technological University of the Philippines.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
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