Maryann Covington

Working across the organisation at Collective level, with a remit spanning organisational strategy, operating model, investment readiness, governance and strategic execution.

• Led development of the target operating model, connecting organisational structure, workforce, capability, governance and financial sustainability.

• Developed investment and funding strategy, organisational scenarios a

Joined NatureMind during a period of organisational growth to strengthen its people, leadership and organisational systems, working directly with the founders and management team.

• Shaped people and organisational strategy as the organisation moved from an early-stage founder-led model toward clearer roles, accountabilities and management structures.

• Led organisation-design and role-clarity

Relocated from the UK to Thailand following completion of my role at Corsearch. Used the transition period to establish my family in Krabi, develop independent coaching and facilitation work, and explore how my transformation, organisational development and leadership experience could be applied in a smaller, entrepreneurial environment.

This led to joining NatureMind in April 2025, initially to

Joined Corsearch during a period of post-acquisition integration and organisational change, with a remit focused on operational excellence, operating model and capability across global client-service teams.

• Designed a global target operating model affecting approximately 1,000 employees, clarifying roles, structures, ways of working and accountabilities across distributed teams.

• Developed

Joined BOXT during a period of rapid growth to improve delivery effectiveness across Product and Engineering teams and help the organisation scale more consistently.

• Worked across four teams to improve delivery flow, prioritisation and cross-functional coordination.

• Introduced clearer delivery metrics and pipeline visibility, helping leaders see progress, bottlenecks and competing prioriti

Engaged to support transformation within the People/HR function, helping leaders introduce clearer strategic prioritisation, stronger customer focus and more transparent delivery.

• Worked with senior stakeholders to turn broad organisational priorities into a clearer, prioritised portfolio of work.

• Introduced more transparent planning and delivery practices, making commitments, progress and

Led organisational transformation, leadership capability and delivery improvement across a large financial-services environment, working across five value streams and around 30 teams.

• Built and line-managed a 15-person Scrum Master practice, establishing capability standards, career development and a stronger internal transformation community.

• Helped design and embed an enterprise target o

Leadership for 20+ business analysts in a highly digital, Agile, fast paced environment | Development of an Academy Programme and an Apprenticeship Programme to provide a source of more diverse talent for Technology | Mentorship for a group who wanted to start a social community to improve culture and help with retention and attraction of talent with the younger demographic.

Member of the Senior Leadership Team for Change and Transformation working to ensure the £30m portfolio of change is brought under financial control with clear tracking of dependencies and benefits realisation.

Co-led Agile adoption from Waterfall to Scrum | Moved ‘small change’ BAU IT delivery from a Waterfall methodology to Kanban and used ‘shortest weighted job first’ Agile prioritisation techniques and WIP limits to reduce cycle time down from the average of a year to 3 weeks.

Delivery of a B2B online transactional registration system and CRM back office - Responsible for workflow design, UAT management, coordinating Beta testing and requirement change control.

Leadership of full scope integration testing : ensuring materials, machines and IT worked to deliver the solution designed and the supporting business processes across 3 factory sites | Tracking the test status of over 1000 requirements, associated test cases, results and defects | Delivery of Test Completion Reports for each phase of integration test achieving signoff with the UK Passport Agency

Delivery of business analysis deliverables to enable delivery of a solution using SharePoint and ‘K2’ case management and workflow, to support Quality Assurance of school inspection reports and Freedom of Information requests.

Co-author of the Invitation to Tender (ITT) and supplier response evaluation model in an OGC (Office of Government Commerce) procurement for a Case Management and Electronic Data and Records Management System.

Retained to gather business requirements and produce a design for a radio frequency spectrum licensing management solution with Siebel and SAP integration.

Working at the client, Cable & Wireless, I was tasked with Business Readiness activities to support business and IT change including business requirements analysis, business process design, training roll-out, stakeholder communications and management, management of user acceptance testing.

PwC was selected as the system integrator to replace numerous legacy billing systems with one integrated strategic billing platform (Geneva) for BT Wholesale.

• Key member of the change management workstream responsible for redesigning and delivering the new system processes
• Promoted to a team lead position for the second phase of the project taking on additional responsibilities for project m

Ownership of all billing processes for the UK, Germany, France, Holland and Belgium with responsibility for billing quality, operational efficiency and process continuous improvement.

Undertook an Interim Billing Manager position in Hong Kong to set up billing operations for Asia Pacific.

Design and coding of functionality for a large scale ISA/OEIC investment administration system

Sep 2026 · Expires Mar 2027

Jul 2026

2021

2021

2017

2017

2016 · Expired 2018