Martin Wehrhahn Catan

Provided customer service in a fast-paced, international environment, managing requests and resolving service-related problems while working as part of a team.

Supervised an enrollment team and coordinated administrative processes involving students and staff. Handled inquiries, complaints, and operational issues while following up on team performance and objectives.

Provided customer service in a high-demand environment, managing multiple requests while maintaining service standards and organizing the workstation.

Developed AI-based tools to support decision-making analysis and assisted with information processing and analytical tasks within an institutional environment.

Served customers from diverse nationalities in a high-volume tourism environment, maintaining an organized workspace and ensuring efficient operations.

Served up to 200 customers during high-volume shifts while maintaining service quality, managed stock and inventory, and worked closely with the team.

Coordinated class schedules and personal training sessions, maintained daily records, managed user access, and provided front-desk and customer support.

Bachelor's Degree in Political Science and Public Policy, completed in 2024.