Martin User
@martinuser5
IT leader with 24 years' experience driving managed services, cybersecurity, and operational growth.
IndonesiaWhat I'm looking for
I am an IT executive with 24 years of experience and a strong record of building and growing managed services and professional services businesses. I have 18 years in management and 11 years in senior management roles focused on revenue growth and operational excellence.
I excel at strategic planning, budgeting consolidation, and cost control while creating competitive advantages through service innovation. I led the creation of Managed Security/SOC, earned ISO 27001 for a division, and drove revenue to over $5M USD.
As a board-level director I have built high-performing teams, established NOCs, achieved partner certifications such as Cisco Gold, and rebranded and expanded support and consulting businesses. I prioritize mentoring and developing leaders through targeted programs.
I hold a B.E. in Electrical Engineering (Computer Science) and have certifications and training in managerial leadership, coaching, and technical areas; my interests include IT technology, people management, cybersecurity, and continuous self-improvement.
Experience
Work history, roles, and key accomplishments
Director Managed Services
PT. Packet Systems Indonesia
Mar 2018 - Jun 2025 (7 years 3 months)
Member of the Board responsible for growing Managed Services and Managed Security/SOC, achieving ISO 27001 certification and driving revenue growth to over $5M. Built the Managed Security practice and expanded the service portfolio for long-term strategic growth.
Director Technical Directorate
PT. Logicalis Metrodata Indonesia
Jan 2014 - Feb 2018 (4 years 1 month)
Board-level leader of Professional & Managed Services, overseeing Solution Architecture, Professional Services and Managed Services teams to improve operations, launch offerings and meet EBIT targets. Achieved Cisco Gold Partner status and built a new NOC.
Division Manager Infrastructure
PT. Mitra Integrasi Informatika
Jan 2008 - Dec 2013 (5 years 11 months)
Managed an infrastructure delivery division of multiple departments to ensure high-quality professional services, reorganized departments, launched a consulting business and a Support Center, and improved service branding and revenue.
Technical Consultant Manager
PT. Mitra Integrasi Informatika
Jan 2006 - Dec 2007 (1 year 11 months)
Led the Infrastructure Services consulting team delivering design, implementation and maintenance for intranet, system integration and document management solutions, increasing services revenue and managing principal relationships.
Technical Consultant
PT. Mitra Integrasi Informatika
Aug 2002 - Dec 2005 (3 years 4 months)
Provided consulting and implementation services for intranet, system integration and document management projects, earned top achiever recognition and delivered presentations at major Microsoft events.
System Engineer
PT. Metrodata Distribusi
Jan 2000 - Jul 2002 (2 years 6 months)
Planned and implemented LAN/WAN infrastructure and system integration for retail customers, led a technician team for maintenance services and achieved Microsoft and Compaq technical certifications.
Education
Degrees, certifications, and relevant coursework
Trisakti University
Bachelor of Engineering, Computer Science
Grade: GPA 3.24/4.0
Activities and societies: Technical Qualification; Internship at Microsoft Shanghai; Managerial, Leadership, and Coaching training.
Bachelor of Engineering in Electrical Engineering with a major in Computer Science, completion noted with GPA 3.24/4.0.
Availability
Location
IndonesiaAuthorized to work in
Job categories
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