@martinsamarov
IT System Administrator at Puzzle Brains managing Microsoft 365, Entra ID, and Intune for 160+ users.
North MacedoniaAt Puzzle Brains, I provide first- and second-level support for 160+ office-based and remote users. I manage onboarding and offboarding, user access across Active Directory and Microsoft Entra ID, and Microsoft 365 licensing.
I support Intune-managed devices, troubleshoot hardware and access issues through a ticketing system, and monitor endpoint health with ESET management tools. At KOMEO Computers, I assisted technicians with diagnosing computer issues and preparing devices for delivery.
Work history, roles, and key accomplishments
Puzzle Brains
Mar 2025 - Present (1 year 7 months)
Provide first and second-level technical support for 160+ users, manage user onboarding and offboarding, and administer Microsoft 365, Active Directory, and Intune environments.
KOMEO Computers
Jul 2024 - Oct 2024 (3 months)
Assisted technicians in diagnosing and resolving hardware and software issues, installed and configured Windows systems, and provided technical assistance to customers.
Degrees, certifications, and relevant coursework
Bachelor, Computer Science & Technology
Bachelor in Computer Science & Technology with a thesis on the application of graphs in forensics.
Erasmus Exchange Semester
Erasmus exchange semester at Babeș-Bolyai University in Cluj-Napoca.
Software and tools used professionally
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