Martin Minuzzi

● Achieved a 56% increase in sales within one year through effective account management.
● Implemented CRM strategies, reducing lead times by 30% and enhancing overall operational efficiency.
● Conducted market research for the development of a new product, contributing to a 10% sales increase.
● Implemented effective customer retention strategies, resulting only in a 3% client churn rate.

● Elevated customer service standards through personalized interactions in a retail setting.
● Utilized advanced phone applications for streamlined online purchase order processing.
● Monitored and analyzed KPIs to optimize store layout to strategically showcase and promote products.
● Implemented effective marketing strategies to enhance product visibility and boost sales.

Conducted data analysis and generated client reports to identify top-performing products and key market players,
providing valuable insights for strategic marketing decisions.
● Led the migration of critical documents and company assets to the SAP, reducing document retrieval time by 20%.

● Efficiently processing POs, ensuring accurate and timely operations.
● Compiled more than 10 sales reports, contributing to a 10% increase in sales forecasting accuracy.
● Reduced lead times by 20% through streamlined logistics processes, resulting in improved
responsiveness to customer demands

• Knowledge about all the operations in store
• Customer service
• Answering phone calls and calling customer
• Inventory management