MARTHA KALOMBA
@marthakalomba
Dedicated sociologist specializing in policy impact for marginalized communities.
What I'm looking for
I am a dedicated sociologist with a strong academic background, holding a Bachelor of Arts in Psychology and Sociology from the University of Nairobi. My passion lies in making a tangible impact on marginalized communities through research and advocacy. I have hands-on experience in both quantitative and qualitative research methodologies, which I have applied in various roles to drive data-driven solutions.
Throughout my career, I have successfully conducted diverse research projects, secured funding for initiatives aimed at social inclusion, and streamlined document processing to enhance efficiency. My role as a Research Assistant at Concern Worldwide Kenya allowed me to gather critical data and advocate for human rights, while my recent position as a Customer Service Representative honed my communication and problem-solving skills, enabling me to resolve customer inquiries effectively.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
East African Breweries
Oct 2023 - Oct 2024 (1 year)
Resolved customer inquiries, complaints, and issues, providing insightful solutions. Researched assistance requested and offered accurate information to resolve issues and respond to inquiries.
Data Entry Clerk
SMS Agent – Remote Africa
Oct 2022 - Oct 2023 (1 year)
Implemented time management strategies and utilized productivity tools to optimize workflow and complete tasks. Created and maintained digital files, documents, and databases to drive easy accessibility and organization of information.
Research Assistant
Concern Worldwide Kenya
Mar 2016 - Mar 2022 (6 years)
Expedited document handling processes and conducted research on current issues and best practices in human and children's rights. Designed and implemented data collection strategies, analyzing data to enhance data-driven solutions.
Education
Degrees, certifications, and relevant coursework
The University of Nairobi
Bachelor of Arts, Psychology and Sociology
Specialized in policy impact for marginalized communities in Kenya. Gained hands-on experience in quantitative and qualitative research methodologies, visualization, and data analysis skills.
Availability
Location
Authorized to work in
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