MK
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MARTHA KALOMBA

@marthakalomba

Dedicated sociologist specializing in policy impact for marginalized communities.

Kenya
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What I'm looking for

I seek a role that allows me to leverage my research skills to drive social change, focusing on policy development and community engagement.

I am a dedicated sociologist with a strong academic background, holding a Bachelor of Arts in Psychology and Sociology from the University of Nairobi. My passion lies in making a tangible impact on marginalized communities through research and advocacy. I have hands-on experience in both quantitative and qualitative research methodologies, which I have applied in various roles to drive data-driven solutions.

Throughout my career, I have successfully conducted diverse research projects, secured funding for initiatives aimed at social inclusion, and streamlined document processing to enhance efficiency. My role as a Research Assistant at Concern Worldwide Kenya allowed me to gather critical data and advocate for human rights, while my recent position as a Customer Service Representative honed my communication and problem-solving skills, enabling me to resolve customer inquiries effectively.

Experience

Work history, roles, and key accomplishments

EB

Customer Service Representative

East African Breweries

Oct 2023 - Oct 2024 (1 year)

Resolved customer inquiries, complaints, and issues, providing insightful solutions. Researched assistance requested and offered accurate information to resolve issues and respond to inquiries.

SA

Data Entry Clerk

SMS Agent – Remote Africa

Oct 2022 - Oct 2023 (1 year)

Implemented time management strategies and utilized productivity tools to optimize workflow and complete tasks. Created and maintained digital files, documents, and databases to drive easy accessibility and organization of information.

CK

Research Assistant

Concern Worldwide Kenya

Mar 2016 - Mar 2022 (6 years)

Expedited document handling processes and conducted research on current issues and best practices in human and children's rights. Designed and implemented data collection strategies, analyzing data to enhance data-driven solutions.

Education

Degrees, certifications, and relevant coursework

The University of Nairobi logoTN

The University of Nairobi

Bachelor of Arts, Psychology and Sociology

Specialized in policy impact for marginalized communities in Kenya. Gained hands-on experience in quantitative and qualitative research methodologies, visualization, and data analysis skills.

Tech stack

Software and tools used professionally

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MARTHA KALOMBA - Customer Service Representative - East African Breweries | Himalayas