I've supported network operations for the US Army at NCTS Yigo and Joint Base Lewis-McChord, maintaining computer systems, LANs, servers, network equipment, cloud services, and virtual machines across WAN environments.
I resolve technical issues for end users across systems and time zones, manage service desk incidents and change requests, and train users on Microsoft 365, Adobe, software features, and basic troubleshooting. My work includes system administration, network administration, information assurance, wireless networks, audiovisual equipment, and video conferencing infrastructure.
I'm proactive about learning, certifications, and teaching others, with a practical approach to prioritizing work and resolving problems quickly.
