I am passionate about technology and the constantly evolving nature of the field. I am excited about the prospect of working in a challenging and dynamic environment and constantly learn new technologies. I look forward to the opportunity to leverage my technical knowledge and skills to contribute to the success of the organization while continuously learning and growing as a professional.
MSLooking for a job
Marianne Sison
@marson
I'm a Tier 3 Technical Customer Support currently based in Cainta, Rizal, Philippines.
PhilippinesWhat I'm looking for
I have experience as an Application Support Analyst and Technical Customer Support with a demonstrated history of working for more than 10 yrs in the telecommunications and Utility industry.
Skilled in API, Agile Methodologies, SOAP, Postman, REST and Basic Web App Development (HTML, CSS and Javascript).
Graduated with a Bachelor degree in Computer Computer Engineering.
Experience
SNCurrent
L3 Technical Customer Support
Support Ninja
Mar 2022 - Present (2 years 2 months)
I am responsible for providing professional and high-level technical support to clients and acting as a subject matter expert in resolving complex issues.
Handle and resolve escalated support cases.
Work closely with other internal teams (Developers) to resolve issues on time.
Ensure customer satisfaction by providing prompt, accurate, and effective resolutions to technical problems.
TTService Delivery Engineer
TPG Telecom
Jun 2013 - Apr 2015 (1 year 10 months)
I am in charge of testing and verifying the functionality of the company's Unbundled Local Loop
(ULL) services.
Design and execute test plans, identify and report defects, and validate that ULL
services meet industry standards and client requirements.
Collaborate with other teams to resolve technical issues and ensure seamless
deployment of ULL services.
TTApplication Support Analyst
TPG Telecom
Apr 2015 - Mar 2022 (6 years 11 months)
I am tasked with providing technical support for the company's applications, systems, and processes.
Monitor and maintain application systems to prevent downtime and ensure optimal performance.
Work closely with development teams to identify and resolve bugs, and perform
application updates and upgrades.
Tech stack
Learn about the tools and technologies that Marianne likes to use.
Availability
Looking for a job
Location
PhilippinesAuthorized to work in
Salary expectations
50k-100k USD
Social media
Job categories
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