Marlon Jimenez Madrigal
@marlonjimenezmadriga
I resolve clinical technology issues and configure devices for research sites and support teams.
Costa RicaWhat I'm looking for
At Clario, I provide Tier 2 support for eCOA Neuro and Tier 1 support for Boston and Medical Imaging clinical trial platforms. I configure, test, and deploy endpoint devices for research sites while helping site staff use systems and follow study protocols.
I've supported healthcare technology teams since 2022, resolving technical tickets, maintaining SLA compliance, interpreting study documentation, and improving knowledge-base content to reduce recurring issues.
Before Clario, I handled post-sales, billing, and returns support at Amazon and contributed to the Learning Machine project for stow detection and inventory accuracy. I'm pursuing a Bachelor's degree in Computer Science while preparing for Microsoft Azure Fundamentals certification.
Experience
Work history, roles, and key accomplishments
Technical Specialist
Clario
Apr 2025 - Present (1 year 4 months)
Provide Tier 2 technical support for eCOA Neuro and Tier 1 support for Boston and Medical Imaging clinical trial platforms. Configure, test, and deploy endpoint devices for clinical research sites, ensuring compliance with project specifications.
Helpdesk Agent
Clario
Aug 2022 - Apr 2025 (2 years 8 months)
Handled inbound technical support tickets across multiple clinical study business lines, achieving consistent SLA compliance. Supported research teams by interpreting technical documentation and contributing to knowledge base improvements.
Managed post-sales order issues, billing inquiries, and returns for a high-volume e-commerce platform, consistently exceeding customer satisfaction targets. Contributed to the Learning Machine project optimizing machine-learning algorithms for stow detection.
Education
Degrees, certifications, and relevant coursework
Universidad San Marcos
Bachelor's Degree, Computer Science
2023 -
Pursuing a Bachelor's Degree in Computer Science, expected to graduate in November 2028.
UISIL Universidad
Associate's Degree, Data Processing Technology
2024 - 2024
Completed an Associate's Degree in Data Processing Technology in July 2024.
Tech stack
Software and tools used professionally
Availability
Location
Costa RicaAuthorized to work in
Job categories
Skills
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