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Marvin Odhiambo

@marvinodhiambo

Head of IT Operations leading multi-country infrastructure, IT governance and information security across four African markets.

Kenya

Message

I am Head of IT Operations at CCI Global, leading multi-country infrastructure, IT governance and information security across Kenya, Ethiopia, Rwanda and Egypt. I own technology strategy, team structure, a KSh 40-60M monthly IT budget (about US$4.5M a year) and the vendor portfolio for an estate of 8,000+ endpoints, three enterprise data centres, a 100+ engineer organisation and 35 global enterprise clients.

My work sits where engineering meets the business: translating growth targets into funded infrastructure plans, driving PCI-DSS, SOC 2 Type II, COBIT, ITIL and King IV assurance, and reporting to executives and the board. I designed and run a resilient multi-site global network (Tier 1 DIA, MPLS, HPE Aruba EdgeConnect SD-WAN, Dark Fibre / Eline L2VPN) that delivered 99.95% average client uptime, cut revenue lost to downtime by 92% in six months, scaled the engineering team 100% in 12 months, and directed the build of three data centres supporting up to 10,000 agents per site.

I also founded the internal IT Academy, which pairs every engineer with a mentor and a certification roadmap tied to promotion. Earlier I led infrastructure, cloud and OT/IT security at Kapa Oil Refineries, including PLC and IoT/OT automation rollouts at three international plant installations and an AWS migration with Docker and Kubernetes.

Fourteen years in IT, the last decade in management, and still hands-on with the technology. I am looking for a Head of IT, Director of Technology or CTO mandate in a multi-market, regulated operating environment.

Experience

Work history, roles, and key accomplishments

Current

Head of IT Operations

Current

CCI Global

Jan 2024 - Present (2 years 7 months)

Lead IT strategy, governance and security across Kenya, Ethiopia, Rwanda and Egypt: 100+ engineers, 8,000+ endpoints, three data centres, 35 enterprise clients and a US$4.5M annual IT budget. Built a multi-site SD-WAN/MPLS network at 99.95% uptime, cut downtime revenue loss 92%, doubled the engineering team in 12 months, and hold PCI-DSS, SOC 2 Type II, ITIL, COBIT and King IV assurance.

IT Manager - Infrastructure & Security

Kapa Oil Refineries

Sep 2017 - Dec 2023 (6 years 3 months)

Led IT infrastructure, cloud strategy and information security for a multinational FMCG manufacturer across plants in three countries. Built security frameworks aligned to OWASP, ISO 27001 and PCI-DSS and ran the full vulnerability lifecycle. Technical lead for PLC and IoT/OT automation at three plant installations, and delivered an AWS migration with Docker, Kubernetes and tested DR.

IT Executive / Assistant Manager

iSON BPO Kenya

Sep 2014 - Sep 2017 (3 years)

Maintained business continuity plans and service uptime across BPO operations, reporting to divisional heads on performance and risk. Managed server infrastructure, VoIP telephony, asset management and ISO 22001 compliance. Built PowerShell and Bash automation to cut manual overhead, and implemented access controls, data integrity frameworks and security compliance controls.

Technical Support Specialist

OS Labs

Jan 2012 - Sep 2014 (2 years 8 months)

Provided infrastructure support covering network troubleshooting, Windows Server (Hyper-V and Active Directory) and Symantec backup operations for corporate clients including Sasini Tea and Sameer Africa.