Mariya Tchakmazova
@mariyatchakmazova
Customer Success & Operations Leader with 10+ years of driving growth within industries.
United StatesWhat I'm looking for
I am a dedicated professional with a Bachelor of Business Administration in International Business & Marketing from Florida International University. My career has been marked by a commitment to enhancing customer experiences and driving operational excellence. Currently, I serve as the Director of Customer Success at Stay Today Inc., where I implement strategies that foster long-term client relationships and ensure customer satisfaction.
In my previous role as Operations Manager at Eyeride, I successfully created and maintained operational workflows that significantly increased productivity and efficiency. My ability to engage in high-level negotiations and build beneficial partnerships has been instrumental in achieving company goals. I am passionate about leveraging my skills in customer success and operations management to contribute to a dynamic team.
Experience
Work history, roles, and key accomplishments
Director, Customer Success
Stay Today Inc.
Apr 2022 - Present (3 years 3 months)
Maintained processes for customer onboarding and new client prosperity, implementing structures and resources for team clarity and smooth transitions for new customers, investors, and guests. Focused on long-term client retention by maintaining strong relationships, proactively addressing needs, and creating strategies for satisfaction, loyalty, and growth. Served as the point of escalation for co
Operations Manager
Eyeride
Mar 2018 - Apr 2022 (4 years 1 month)
Created and maintained an operations workflow for multiple departments, measuring KPIs, project completion, case management, and internal ticketing systems. Collaborated with senior leadership to develop and execute operational strategies aligned with company goals, engaging in high-level negotiations to generate contracts and build beneficial partnerships. Increased productivity and efficiency du
General Manager
Serenity Holistic OBGYN
Dec 2016 - Mar 2018 (1 year 3 months)
Structured patient intake and outtake processes, significantly improving workflow efficiency and increasing financial performance by designing an automated system for patient billing. Launched new vendor connections, which boosted revenue by 35% within the first six months, and ensured compliance with healthcare regulations, HIPAA, and labor laws. Oversaw all team members, including hiring and tra
Education
Degrees, certifications, and relevant coursework
PUPyatigorsk State University
Bachelor of Arts, Management & Tourism
Studied Management and Tourism. Developed skills in organizational management and the tourism industry.
FUFlorida International University
Bachelor of Business Administration, International Business & Marketing
Focused on International Business and Marketing. Gained knowledge in global market dynamics and strategic marketing principles.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Social media
Job categories
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