Jira Administrator
MN
Open to opportunities
Mario Nunez
@marionunez
Jira administrator and IT support specialist who improves workflows and governance.
Dominican RepublicWhat I'm looking for
I’m a Jira-focused IT support and administration professional who leads the health, configuration, governance, and optimization of Atlassian Jira ecosystems. I’ve managed Jira user lifecycle (creation, role assignment, and license assignment) and I bring deep technical ownership across workflow configuration, schemes, permissions, automations, custom fields, and reporting with continuous improvement.
In my most recent role as Leader Jira Administrator, I combine strategic planning with stakeholder collaboration and team leadership, including REST API integrations, tool chain integrations, support/troubleshooting, and AI agent development for automation and a stronger knowledge base. Previously, I delivered remote L2 support for Microsoft and application environments (FreshService ticket workflows, DUO device/account security, and remote setups), and I also supported project delivery as a technical/admin bridge between Atlassian and internal teams.
Experience
Work history, roles, and key accomplishments
MS
Current
Jira Administrator Lead
Midorick Solutions S.R.L.
Feb 2025 - Present (1 year 4 months)
Led administration of the company Jira ecosystem, ensuring health, configuration, governance, and optimization. Managed user and license administration, workflow and scheme configuration, permissions, automations, custom fields, and REST API integrations, while supporting troubleshooting and reporting.
SR
Senior Support Specialist
Sourcefit RD
Jul 2024 - Dec 2024 (5 months)
Provided remote IT support for Microsoft and company applications and supported service desk operations. Managed remote user onboarding, FreshService workflow setup, license administration for Microsoft and Adobe, and security via DUO, including remote printing setup and support.
SM
Level 2 IT Support Specialist
SmartEnergy
Jan 2023 - Jul 2024 (1 year 6 months)
Administered Jira Cloud and supported technical operations across service desk and project boards. Performed Jira auditing, schema and asset management (Jira Insight/Asset), Okta administration for login provisioning, and contributed to IT project delivery while mentoring junior staff.
SM
IT Support Specialist
SmartEnergy
Apr 2020 - Jan 2023 (2 years 9 months)
Provided IT support with a focus on Microsoft 365 administration, Jira Cloud systems, and asset management. Performed network monitoring and supported IT project work while assisting with ongoing client support needs.
AD
IT Support Specialist
Altice Dominicana
Jul 2018 - Nov 2019 (1 year 4 months)
Delivered multi-level customer IT support, including computer repair and application testing. Supported company-provided software and provided custom troubleshooting assistance for different customer needs.
Education
Degrees, certifications, and relevant coursework
CEUPE
Master in Direction and Management of Information Systems, Information Systems Management
2023 - 2024
Completed a Master program in Direction and Management of Information Systems at CEUPE from 2023 to 2024.
Universidad APEC
Bachelor of Science (B.Sc.), Systems Engineering
2013 - 2019
Earned a B.Sc. and engineering degree in Systems Engineering from Universidad APEC between 2013 and 2019.
Tech stack
Software and tools used professionally
Availability
Open to opportunities
Location
Dominican RepublicAuthorized to work in
United StatesSalary expectations
15k-85k USD
Skills
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