mario keppleMK
Open to opportunities

mario kepple

@mariokepple

Results-driven professional passionate about operational efficiency and quality control.

Jamaica

What I'm looking for

I seek a role in a dynamic organization that values innovation and teamwork.

I am a results-driven professional with over 2 years of supervisory experience in production and food safety management, complemented by more than 5 years in customer service and claims management. My expertise lies in operational efficiency, quality control, and stakeholder engagement, which I leverage to enhance business performance. I thrive in dynamic environments where I can apply my skills to drive innovation and improve workflow processes.

Throughout my career, I have successfully managed teams, ensuring compliance with safety and quality regulations while fostering a culture of continuous improvement. My ability to analyze and present data effectively has allowed me to identify areas for enhancement, leading to increased productivity and efficiency. I am committed to ongoing learning and development, eager to contribute to a forward-thinking team that values collaboration and excellence.

Experience

Work history, roles, and key accomplishments

CL

Production Supervisor

Coldfield Manufacturing Ltd

Oct 2023 - Jan 2024 (3 months)

Managed production efficiency by conducting research and analysis, overseeing workflow, and ensuring compliance with safety and quality control regulations. Trained new employees and submitted reports on production output to identify areas for improvement.

TD

Production Supervisor

Tropical Foods Distributors

Jul 2023 - Sep 2023 (2 months)

Oversaw production teams to ensure efficiency and product quality, organized workflows, and set production objectives. Conducted performance analysis and ensured adherence to food safety guidelines.

TF

Field Data Collection & Mapping

Trees That Feed Foundation

Jul 2022 - Nov 2022 (4 months)

Conducted field research and data collection for agricultural mapping projects, using GPS technology to document areas of interest and engaging with local farmers for insights.

AC

Technical Support Representative

Advantage Communications

May 2016 - Oct 2017 (1 year 5 months)

Provided technical support for internet, cable, and phone services, assisting customers with troubleshooting and service inquiries. Educated customers on service features and handled complaints professionally.

HC

Claims Specialist

Happy Customers

Oct 2014 - Oct 2015 (1 year)

Managed claims and customer service inquiries, investigated disputes, and provided training to new representatives. Promoted to Supervisor, focusing on team performance and customer satisfaction.

GR

Waiter/Kitchen Assistant

Golden Touch Seafood Restaurant

Jul 2010 - Nov 2011 (1 year 4 months)

Provided excellent customer service, maintained cleanliness, and assisted chefs in food preparation. Ensured timely delivery of food and monitored inventory.

Education

Degrees, certifications, and relevant coursework

Caribbean Maritime University logoCU

Caribbean Maritime University

Bachelor of Science, Industrial Engineering

2024 -

HE

HEART/NCTVET

Diploma, Systems Administration

2017 - 2020

Completed diplomas in Systems Administration and General Construction, focusing on practical skills and knowledge applicable in various technical fields.

MC

Munro College

School Leaving Certificate

1998 - 2005

Achieved a School Leaving Certificate, which provided foundational education and skills necessary for further studies and professional development.

Tech stack

Software and tools used professionally

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mario kepple - Production Supervisor - Coldfield Manufacturing Ltd | Himalayas