mario kepple
@mariokepple
Results-driven professional passionate about operational efficiency and quality control.
What I'm looking for
I am a results-driven professional with over 2 years of supervisory experience in production and food safety management, complemented by more than 5 years in customer service and claims management. My expertise lies in operational efficiency, quality control, and stakeholder engagement, which I leverage to enhance business performance. I thrive in dynamic environments where I can apply my skills to drive innovation and improve workflow processes.
Throughout my career, I have successfully managed teams, ensuring compliance with safety and quality regulations while fostering a culture of continuous improvement. My ability to analyze and present data effectively has allowed me to identify areas for enhancement, leading to increased productivity and efficiency. I am committed to ongoing learning and development, eager to contribute to a forward-thinking team that values collaboration and excellence.
Experience
Work history, roles, and key accomplishments
Production Supervisor
Coldfield Manufacturing Ltd
Oct 2023 - Jan 2024 (3 months)
Managed production efficiency by conducting research and analysis, overseeing workflow, and ensuring compliance with safety and quality control regulations. Trained new employees and submitted reports on production output to identify areas for improvement.
Production Supervisor
Tropical Foods Distributors
Jul 2023 - Sep 2023 (2 months)
Oversaw production teams to ensure efficiency and product quality, organized workflows, and set production objectives. Conducted performance analysis and ensured adherence to food safety guidelines.
Beekeeper Assistant
Bee Sweet Jamaica
Oct 2022 - Jan 2023 (3 months)
Assisted in managing beekeeping operations, including hive maintenance and honey harvesting. Conducted field observations and supported the health of bee colonies.
Field Data Collection & Mapping
Trees That Feed Foundation
Jul 2022 - Nov 2022 (4 months)
Conducted field research and data collection for agricultural mapping projects, using GPS technology to document areas of interest and engaging with local farmers for insights.
Food Safety & Production Manager
Isabella Family Farm
Feb 2020 - Mar 2022 (2 years 1 month)
Developed and implemented food safety policies, conducted research on best practices, and managed IT systems. Analyzed production data for efficiency improvements and trained staff on food safety and production procedures.
Technical Support Representative
Advantage Communications
May 2016 - Oct 2017 (1 year 5 months)
Provided technical support for internet, cable, and phone services, assisting customers with troubleshooting and service inquiries. Educated customers on service features and handled complaints professionally.
Claims Specialist
Happy Customers
Oct 2014 - Oct 2015 (1 year)
Managed claims and customer service inquiries, investigated disputes, and provided training to new representatives. Promoted to Supervisor, focusing on team performance and customer satisfaction.
Waiter/Kitchen Assistant
Golden Touch Seafood Restaurant
Jul 2010 - Nov 2011 (1 year 4 months)
Provided excellent customer service, maintained cleanliness, and assisted chefs in food preparation. Ensured timely delivery of food and monitored inventory.
Education
Degrees, certifications, and relevant coursework
Caribbean Maritime University
Bachelor of Science, Industrial Engineering
2024 -
HEART/NCTVET
Diploma, Systems Administration
2017 - 2020
Completed diplomas in Systems Administration and General Construction, focusing on practical skills and knowledge applicable in various technical fields.
Munro College
School Leaving Certificate
1998 - 2005
Achieved a School Leaving Certificate, which provided foundational education and skills necessary for further studies and professional development.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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