Open to opportunities

Diali Steele

@dialisteele

Message

Senior operations leader driving quality, compliance, and continuous improvement through data and people.

Jamaica

Message

What I'm looking for

I’m looking to lead operations where I can drive rigorous quality and regulatory compliance—using auditing and performance data to improve training, optimize workflows, and strengthen stakeholder alignment for better customer satisfaction.

I’m a results-oriented operations leader with nearly a decade of experience managing operations management, quality assurance, and regulatory compliance. I guide high-performance teams to meet stringent quality standards, while translating performance data into practical improvements.

In my current role as Senior Team Lead at Sagility, I supervise Team Leaders, bridge upper management and operational teams, and develop training initiatives that boost efficiency and compliance. Previously, as a Quality Analyst / Team Lead, I performed audits to ensure 100% adherence to regulatory benchmarks and internal policies, mentored customer service representatives, and used trend analysis to close process gaps.

Experience

Work history, roles, and key accomplishments

Current

Senior Team Lead

Current

Sagility

Feb 2021 - Present (5 years 4 months)

Supervised Team Leaders, driving performance while maintaining rigorous quality standards and aligning operational teams with upper management goals. Developed process improvements and training initiatives and analyzed performance data to enhance service delivery and compliance.

Team Leadership Quality Assurance Regulatory Compliance Process Improvement Training Development And Performance Data Stakeholder Management Continuous Improvement

Current

Volunteer Lead

Current

Battered and Beautiful Foundation

Jan 2017 - Present (9 years 5 months)

Coordinated volunteer teams to provide resources to Mustard Seed Communities through the Battered and Beautiful Foundation. Supervised logistics for COVID-19 relief and Hurricane Beryl care-package distribution.

Volunteer Leadership Team Coordination Community Resource Distribution Operations & Support Program Coordination

Project Supervisor

Kinetic Engineering Services Ltd.

Apr 2024 - Aug 2024 (4 months)

Coordinated various trades on construction projects, ensuring strict compliance with building codes and safety regulations. Completed site inspections, and managed resources and scheduling to support smooth project execution and quality standards.

Trade Coordination Building Code Compliance Safety Compliance Site Inspections Resource Allocation Project Scheduling Quality Assurance

Quality Analyst/Team Lead

Sagility

Jul 2017 - Feb 2021 (3 years 7 months)

Conducted detailed audits of customer interactions and documentation to ensure 100% adherence to regulatory benchmarks and internal policies. Mentored customer service representatives, identified process gaps through trend analysis, and provided actionable feedback to improve departmental accuracy.

Quality Auditing Regulatory Compliance Documentation Review Mentoring Customer Interaction QA Trend Analysis

Customer Care Representative

Sagility

Aug 2015 - Jul 2017 (1 year 11 months)

Interpreted insurance policies and complex documentation to assist customers effectively and resolve inquiries and complaints with high efficiency. Maintained accurate, high-quality customer service by handling policy-related requests and support needs.

Customer Service Complaint Resolution Interpersonal Communication