Marilyn Sibayan Quiaoit
@marilynsibayanquiaoi
Customer service representative at Facto Trade, practicing freight booking, broker negotiations, and U.S. track-and-trace support.
TurkeyWhat I'm looking for
At Facto Trade, I handled high-volume client calls, resolving account crises and service complaints while keeping clients informed about service progress and arrival and departure estimates.
Through independent dispatch operations practice, I’ve studied freight booking, broker rate negotiations, and protocols for freight emergencies. I’m seeking to apply this foundation in remote U.S. logistics support or track-and-trace work.
Experience
Work history, roles, and key accomplishments
Customer Service / Call Center Representative
Facto Trade
Oct 2024 - Sep 2026 (1 year 11 months)
Managed 50+ high-stress client calls daily, resolving account crises and service complaints. Utilized objection-handling techniques to defuse escalated situations and coordinated cross-functionally to provide accurate arrival and departure estimations.
Education
Degrees, certifications, and relevant coursework
Dilasag National High School
High School Diploma, General Studies
Completed secondary education at Dilasag National High School in the Philippines.
Tech stack
Software and tools used professionally
Availability
Location
TurkeyAuthorized to work in
Salary expectations
Job categories
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