Marika Sokolova

Translate management and finance needs into reporting specifications and standardized data workflows. Automate management reporting by consolidating financial and operational data from CRM and other sources.

Built and administered the company's CRM system, structuring customer, deal, supplier, and product entities, fields, and relationships. Gathered business and end-user needs and documented functional requirements, user stories, acceptance criteria, and business rules.

Analyzed payment and service incidents to identify root causes and recurring operational issues. Introduced CRM-based request classification and a resolution knowledge base to support investigation and process improvement.

Built the card and acquiring operations function from the ground up, establishing the operating model, core processes, controls, and documentation. Consolidated and redesigned processes transferred from other bank departments, creating a structured and scalable operational framework.

Completed continuing education in Marketing and Internet Marketing in 2019.

Studied Finance and Credit at the Institute of Management, Northern State Medical University, graduating in 2010.

Studied Accounting, Economics, and Audit, graduating in 2004.