Maricus Harris

Assisted customers with setting up Cummins applications and managed assigned customer accounts throughout the order life cycle, including new customer setup, order entry/modification, and escalations. Acted as the primary point-of-contact for customers, distribution centers, manufacturing plants, and cross-functional departments to process and fulfill customer orders.

Assisted end users with new device setups, ensuring timely and correct updates. Transferred data between devices and installed necessary applications for job performance.

Assisted clients with resetting passwords and voicemail pins, regularly utilizing Active Directory. Provided remote assistance to customers using Log Me In for driver remapping and performed Outlook troubleshooting.

Assisted drivers with live orders, including canceling or reassigning deliveries. Educated drivers on different bonuses and their qualifications, and utilized Zendesk for filing tickets.

Assisted in troubleshooting various technical issues and guided customers on phone usage. Educated customers on the value of services and assisted with activating new devices.

Delivered hospital equipment to hospice patients and educated families/caregivers on equipment usage. Cleaned equipment upon return, swapped out damaged items, and maintained accurate driving and inventory logs.

Assisted customers with billing issues, processed payments, and set up payment delays. Provided troubleshooting for customer phones and assisted with upgrading devices and/or plans.

Completed high school education, gaining foundational knowledge and skills.