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Maria Nazir

@marianazir1

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Head of Customer Success at Stafflink, managing a $2.5M ARR portfolio with a 93% renewal rate.

United States

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At Stafflink, I lead Customer Success for software and managed-talent clients, managing a 200+ account portfolio worth $2.5M ARR with a 93% renewal rate. I reduced churn 25% and identified $300K in upsell opportunities.

I support onboarding, adoption, and retention for SaaS and AI clients, including LineUp, whose MVP helped the client raise €1M, and Aubilities, whose platform was rebuilt with zero downtime. I also help clients realize $1.7M+ in payroll and compliance savings.

Before Stafflink, I managed enterprise, healthcare, and mid-market customer portfolios at Joblogic Service Management Software, Cedar Financial, and Motive. At Motive, I designed success plans and QBRs that increased product adoption 30%, and partnered across teams to cut onboarding time 15% and churn 30%.

Experience

Work history, roles, and key accomplishments

Current

Head of Customer Success

Current

Stafflink

May 2025 - Present (1 year 6 months)

Lead Customer Success for a software development and managed-talent company, managing a 200+ account portfolio with $2.5M ARR and a 93% renewal rate. Drive onboarding, adoption, and retention for SaaS and AI clients, reducing churn by 25% and building health-score and QBR programs.

Customer Success SaaS AI Churn Reduction Renewals Upselling Onboarding Adoption QBRs Power BI Apollo.Io Team Leadership

Customer Success Manager, Enterprise

Joblogic Service Management Software

Jul 2024 - May 2025 (10 months)

Managed 250+ HVAC and facilities-management accounts, protecting £250K+ ARR through strategic retention. Achieved 105–120% NRR by cross-selling marketplace apps and lifted product adoption by 20%.

Customer Success Retention NRR Cross Selling Product Adoption CSAT Account Management

Customer Success Manager, Healthcare

Cedar Financial

May 2024 - Jul 2024 (2 months)

Managed a 400–500 account healthcare portfolio, recovering $100K+ in A/R and increasing collections by 15%. Reduced churn by 30% with proactive outreach and held a 100% response SLA on tickets and escalations.

Customer Success Healthcare AR Recovery Churn Reduction SLA Management Customer Satisfaction

Customer Success Manager, Mid-Market

Motive

Feb 2023 - May 2024 (1 year 3 months)

Owned 80+ mid-market accounts with $2.1M ARR, a 90% renewal rate, and $230K in annual upsell and cross-sell. Designed and ran success plans and QBRs that increased product adoption by 30%.

Customer Success Account Management QBRs Upselling Cross Selling Product Adoption SLA CSAT

Customer Success Associate, Commercial

Motive

Mar 2022 - Jan 2023 (10 months)

Managed 150 commercial accounts with $1.2M ARR at an 88% renewal rate, securing $400K in cross-sell and upsell. Analyzed usage in Pendo and Tableau and led proactive business reviews, increasing product adoption by 20%.