Open to opportunities

Mariana Rodrigues da cruz

@marianarodriguesdacr

Message

Experienced chef consultant with expertise in customer experience management.

Brazil

Message

What I'm looking for

I am looking for opportunities that allow me to leverage my culinary expertise and enhance customer experiences in a dynamic environment.

As a dedicated Chef Consultant and Owner of M4NNA since 2019, I have honed my skills in market research, staff training, budgeting, and menu development. My experience as a Private Chef at the American Consular Residence in Rio de Janeiro has further enriched my culinary expertise and client relations.

Previously, I served as a Customer Experience Supervisor at Cookunity, where I managed a team of 12 specialists and ensured daily operations aligned with company goals. My roles at Oasis and Scoolinary allowed me to advocate for customers and enhance their experiences through effective communication and operational excellence.

With a strong foundation in culinary management and arts from Instituto Argentino de Gastronomia, I have worked with prestigious establishments like Four Seasons Resort and Cunard Cruiseship. I am passionate about creating memorable dining experiences and leading teams to success.

Experience

Work history, roles, and key accomplishments

Current

Chef Consultant

Current

CONTACT M4NNA

Jan 2019 - Present (6 years 5 months)

Owner of CONTACT M4NNA, focusing on market research for new opportunities, training staff, budgeting, and creating new menus. Also served as a private chef at the American Consular Residence in Rio de Janeiro.

Market Research Staff Training Budgeting Private Chef Services

Customer Experience Supervisor

COOKUNITY

Jan 2023 - Apr 2023 (3 months)

Managed daily operations ensuring alignment with company plans. Led a team of 12 specialists and acted as a customer advocate, mediating between clients and the company.

Team Management Customer Advocacy Operations Management Problem Solving Communication

Customer Experience Specialist

OASIS

Jun 2022 - Sep 2022 (3 months)

Ensured daily operations adhered to company SOPs while acting as a customer advocate for guests from reservation to post-stay.

Customer Service Operations Management Communication Problem Solving

Customer Experience Specialist

SCOOLINARY

Nov 2021 - Jun 2022 (7 months)

Managed daily operations according to company SOPs, acted as a customer advocate, and moderated Zoom classes while providing coaching and training.

Customer Service Zoom Moderation Coaching Training Operations Management

Manager

EMONYX

Nov 2020 - Jun 2021 (7 months)

Managed daily operations across various selling channels, acted as a customer advocate, and improved the ticketing system.

Operations Management Customer Advocacy Ticketing Systems Sales Management Problem Solving

Head Chef

Various

Feb 2007 - Feb 2019 (12 years)

Led culinary management and arts at prestigious establishments including Four Seasons Resort and Cunard Cruiseship, focusing on high-quality food preparation and kitchen management.

Culinary Preparation Team Leadership

Education

Degrees, certifications, and relevant coursework

Instituto Argentino de Gastronomia

Culinary Management, Culinary Arts

2007 - 2019

Activities and societies: Gained experience working at prestigious establishments such as Four Seasons Resort, Cunard Cruiseship, and Cooper Island Beach Club.

Completed culinary management and arts training, gaining extensive knowledge and skills in the culinary field.