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Mariam Ezera

@mariamezera

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Customer Support Specialist at Iconic Curators, coordinating NAFDAC registration submissions and client follow-ups.

Nigeria

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At Iconic Curators, I serve as an administrative liaison in Nigeria for a UK-based consultancy specializing in NAFDAC product registration. I coordinate sample collection, documentation, registration tracking, and client follow-ups.

At Hyphen ONE, I managed online communities on GoHighLevel, onboarded members, and created posts and conversation prompts. I also built communities from scratch for clients across different niches.

At Insightplus Healthcare Diagnostics, I handled patient inquiries and complaints and maintained more than 500 patient records in EMR and RADSERVE with 100% data accuracy. I coordinated HMO claims and report distribution, helping reduce turnaround time by 40%.

At RichCare Medical Diagnostics, I handled inbound calls and in-person client interactions, resolved customer complaints, and supported diagnostic report delivery. I also trained and onboarded staff on customer communication protocols and RADSERVE.

Experience

Work history, roles, and key accomplishments

Current

Client Services & Regulatory Support Officer

Current

Iconic Curators

Jan 2024 - Present (2 years 9 months)

Serve as on-ground administrative liaison in Nigeria for a UK-based consultancy specializing in NAFDAC product registration. Bridge communication between the UK business owner and Nigerian clients, ensuring a prompt and professional client experience.

NAFDAC Registration Verification Client Communication Documentation Record keeping Regulatory Compliance

Community Manager

Hyphen ONE

Nov 2025 - Mar 2026 (4 months)

Managed and grew online communities on GoHighLevel, serving as the primary point of contact for members across multiple client accounts. Responded to member messages promptly and empathetically, created engaging posts and conversation prompts to drive participation.

GoHighLevel Community Management Member Onboarding Engagement Strategy Conflict Resolution Reporting

Classroom Administrator

Agnity Model College

Jan 2024 - Dec 2025 (1 year 11 months)

Managed classroom activities, student records, and academic reports with precision and consistency. Implemented digital record systems that streamlined data management and reduced administrative processing time.

Data Management Record keeping Administrative Support Digital Systems Collaboration

Customer Support Specialist & Report Administrator

Insightplus Healthcare Diagnostics

Jan 2022 - Dec 2023 (1 year 11 months)

Managed patient inquiries and complaints via phone, email, and in-person channels, improving overall customer satisfaction. Maintained and updated 500+ patient records using EMR and RADSERVE systems with 100% data accuracy.

Customer Support Specialist & Report Administrator

RichCare Medical Diagnostics

Jan 2014 - Dec 2022 (8 years 11 months)

Handled 400+ inbound calls and 200+ in-person client interactions monthly while maintaining high service standards. Built and maintained a database of 500+ patient records, improving data accuracy and reducing retrieval errors by 25%.