Open to opportunities

Maria Maged

@mariamaged

Microsoft Dynamics 365 F&O Support Specialist, specializing in electronic invoicing, SQL troubleshooting, and Go-Live readiness.

Egypt

Message

What I'm looking for

I’m looking for a Dynamics 365 F&O role where I can own support and Go-Live readiness, troubleshoot with SQL, improve electronic invoicing workflows, and partner cross-functionally—delivering clear documentation and training that help users adopt systems confidently.

I’m an experienced Microsoft Dynamics 365 Finance & Operations Support Specialist focused on electronic invoicing, system configuration, and SQL-based troubleshooting. In my current role, I support e-invoices and e-receipts while using SQL queries to diagnose issues, resolve errors, and improve operational efficiency.

I manage change requests end-to-end—documentation, testing, and deployment—so business process improvements land smoothly. I also leverage my Microsoft Dynamics AX 2012 experience to troubleshoot and maintain business continuity during system transitions.

Previously, I supported Dynamics 365 F&O during Go-Live phases for on-site and remote users, and I deliver end-user training with clear, user-friendly documentation. I bring a strong analytical mindset from business analysis work and complement my work with projects like Business Intelligence dashboards (Power BI/Tableau), an ERP implementation (Odoo), and a cross-platform e-commerce app built with Flutter and Dart.

Experience

Work history, roles, and key accomplishments

Current

D365 F&O Application Support Specialist

Current

BI-Technologies

Feb 2025 - Present (1 year 6 months)

Provided Microsoft Dynamics 365 Finance & Operations support, specializing in electronic invoices (e-invoices and e-receipts). Used SQL for troubleshooting and managed change requests including documentation, testing, and deployment.

Microsoft Dynamics 365 e invoicing Digital Receipts SQL Troubleshooting Error Resolution System Configuration Documentation Testing Deployment Go Live Support User Training

Business Application Support

AlSafy Group

Jan 2024 - Feb 2025 (1 year 1 month)

Delivered functional support and troubleshooting for Microsoft Dynamics 365 Finance & Operations to improve system stability. Supported Go-Live phases, provided end-user training and documentation, and participated in business analysis for requirements gathering.

Microsoft Dynamics 365 F&O Functional Support Troubleshooting Go Live Support User Training Documentation Business Analysis Requirements Gathering

HRIS Application Consultant Intern

Interface Incorporated

Sep 2023 - Present (2 years 11 months)

Assisted with configuring and integrating HRIS solutions aligned to client HR processes. Supported HRIS implementations through project management and analysis, along with client support activities.

HRIS Configuration HR Processes Project Management Business Analysis client support

Marketing Intern

KidZania

Aug 2022 - Present (4 years)

Assisted with evaluating customer needs and market insights to support campaign planning. Supported daily marketing operations and administrative tasks for the marketing team.

Market Insights Campaign Planning Marketing Operations Administrative Support

Education

Degrees, certifications, and relevant coursework

Arab Academy for Science, Technology & Maritime Transport

Bachelor of Business Administration (BBA), Business Information Systems

2019 - 2023

Grade: GPA: 3.94 (Excellent); Graduation project: A+

Activities and societies: Graduation project: School Supplies Website. Relevant coursework included Beginners guide Dynamics 365 Finance & Operations, MB-300 (Dynamics 365 Core Finance & Operations), and Intermediate SQL.

Earned a BBA in Business Information Systems, graduating with a GPA of 3.94 (Excellent). Completed a graduation project on a School Supplies Website connecting parents with vendors (Grade: A+).