Open to opportunities

Maria Jahan Meem

@mariajahanmeem

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Accountant and e-commerce customer support specialist driving operational accuracy.

Bangladesh

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What I'm looking for

I’m seeking roles combining accounting and e-commerce/customer support where I can apply finance accuracy, Shopify expertise, and customer service to improve operations and satisfaction.

I am an accountant and e-commerce support professional with hands-on experience in bookkeeping, reconciliations, Shopify operations, and customer support across international teams.

I have managed daily financial reporting, invoice and expense review, and ensured compliance with financial policies while supporting budgeting and expense tracking.

On the e-commerce side, I have processed Shopify orders, handled product listings and inventory updates, coordinated with suppliers and logistics, and supported promotional campaigns to improve customer experience.

I combine accounting discipline with strong customer-service skills, effective communication, and familiarity with tools like QuickBooks, Freshdesk, Microsoft Office, Google Workspace, Canva, Slack, and Asana to deliver accurate operations and improved customer satisfaction.

Experience

Work history, roles, and key accomplishments

Current

Accountant

Current

Ecommerized

Mar 2025 - Present (11 months)

Managed daily bookkeeping, reconciliations, and financial reporting; prepared invoices and expense reports while ensuring compliance with financial policies. Worked with management on budgeting and maintained accuracy and timeliness in financial documentation.

Bookkeeping Reconciliations Financial Reporting Invoicing Budgeting Quickbooks Excel & Compliance

E-commerce Support Specialist

Ecommerized

Jul 2024 - Aug 2025 (1 year 1 month)

Managed Shopify order processing, product listings, inventory updates and coordinated with suppliers and logistics to ensure timely delivery, improving order accuracy and customer experience.

Shopify order fulfillment Inventory Management Product Listing CRM Customer Support

Customer Support Representative

TSLM Management Service

Oct 2023 - Nov 2024 (1 year 1 month)

Handled back-office operations including account verification, transaction monitoring and resolution of deposit/withdrawal issues, improving customer satisfaction through personalized support.

Customer Support Verification Transaction Monitoring CRM Active Listening

Sales Executive

BDHB Online Center

Sep 2022 - Aug 2023 (11 months)

Handled customer inquiries via chat, email and phone, delivered solution-oriented service and improved customer satisfaction through personalized support and issue escalation.

Sales Customer Service Chat Support Email Support Phone Support Microsoft Office Google Workspace Hubstaff

Data Entry Operator

KhanIT

Mar 2022 - Oct 2022 (7 months)

Performed data entry, data mining, keyword research and web research tasks, delivering accurate and timely content and dataset updates for operational use.