Open to opportunities

Maria Craft

@mariacraft

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Healthcare accounting professional specializing in accounts receivable, billing, and collections.

United States

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What I'm looking for

I’m looking for a healthcare-focused AR/billing role where I can own payment posting and reconciliations, resolve billing and denials accurately, and use Excel, GAAP, and HIPAA knowledge to keep accounts reliable and customers informed.

I bring over 5.5 years of experience in accounting and customer service, with 2 years in collections and 2 years in billing. I’m known for responding quickly to emails and calls from customers about invoice status and payment information, while keeping accounts accurate and current.

In my recent AR/payment posting work, I post cash to unapplied accounts, analyze transactions to identify what’s paid and what’s still outstanding, and process monthly spent reports. I also generate bills and invoices tied to customer accounts, reconcile payments to accounts using general accounting principles, and run weekly and monthly reports in Excel.

I’ve supported healthcare claims and compliance as well—handling medical records, submitting claims, and following CMS and HIPAA guidelines. I’m comfortable working across insurance workflows, processing denials, using CPT/ICD-9 and ICD-10 requirements, and ensuring documentation is mailed, faxed, or emailed correctly.

I also have 1.5 years as a HEDIS Project Specialist, where I handled manual data entry, communicated with providers, verified receipt of medical records, and met daily metrics through high-volume outbound and inbound call activity. Across roles, I use GAAP, Oracle, SAP, QuickBooks, and strong Excel skills (VLOOKUP, Pivot Tables) to solve problems, improve accuracy, and keep processes moving.

Experience

Work history, roles, and key accomplishments

Accounts Receivable Specialist

Change Healthcare

Jan 2020 - Mar 2025 (5 years 2 months)

Processed high volumes of vendor invoices and posted cash to unapplied accounts, reviewing unpaid invoices and reconciling payments to customer accounts. Prepared monthly spent reports and handled collections activities, including insurance calls and customer email responses for invoice/payment status.

Accounts Receivable Payment Posting Cash Application Collections Insurance Claims Support Excel reporting Customer Service

HEDIS Project Specialist

Optum

May 2018 - Dec 2019 (1 year 7 months)

Worked as a HEDIS Project Specialist/Customer Service Specialist, making 35–50 outbound calls per day and receiving up to 15 inbound calls per day to obtain medical records for risk assessment. Documented each interaction in Chartfinder, followed HIPAA guidelines, and coordinated follow-ups with providers to verify receipt of records.

Chart Finder Medical records retrieval HIPAA compliance Customer Service Risk Assessment Data Entry Chartfinder

Billing and Collections Specialist

Manpower

May 2018 - Dec 2018 (7 months)

Handled billing and collections by generating invoices, posting payments to customer accounts, taking payments for collections, and resolving billing issues. Managed incoming payments, maintained accounts receivable status and balances, and supported ACH payment controls and customer/CRM research.

Billing Collections Accounts Receivable Payment Processing ACH Payments CRM Software Data Entry Customer Support Metranet Reporting

Customer Service Billing Specialist

General Dynamic

May 2014 - Apr 2018 (3 years 11 months)

Processed high-volume vendor invoices and completed billing/claims work including eligibility verification, claim submission (UB-04 and 1500), and follow-up on unpaid claims and denials. Posted customer payments, set up payment plans, and handled appeals while following HIPAA and government healthcare guidelines.

Billing Specialist Claims Processing ICD 10 CM Denials Appeals Eligibility Verification Accounts Receivable HIPAA compliance Medical Terminology