Maria Blanco

Delivered administration services for the Appointment Booking Team, coordinating stakeholders like patients, doctors, and clinicians. Managed high-volume queries via calls and emails, supporting General Practice Units with patient administration and data storage systems. Adapted quickly to daily changes in procedures, resources, and system issues.

Conducted detailed financial reviews for a wide range of national and international customers. Performed data analysis, risk management, and reporting. Ensured compliance with banking and system requirements to meet global standards.

Administered MSCF documentation and coordinated security audits across the UK and Europe, ensuring compliance with ISO27000. Led in-house tool improvement initiatives to meet ISO 9001 standards. Maintained SharePoint tools, libraries, and tracked audit findings and actions.

Audited compliance of ITIL processes against IBM contractual requirements and Fujitsu policies. Managed readiness for external audits (NAO, CAS) to gain/retain ISO 9001 accreditation. Monitored quality performance indicators, delivered training, and ensured project/solution adherence to Prince2 and best practices.

Collaborated with Senior Managers on the Motor Services Industry Project (MSI). Developed project documentation and reports. Provided key information for decision making.

Coordinated a national ADSL roll-out project using Prince2 methodology. Monitored delivery and deployment for 654 sites, including project planning and strategy. Managed risks, issues, dependencies, produced progress reports, and administered the project database using Microsoft tools.

Grade: 2.1

Activities and societies: Subjects: Software Build & Design engineering Methodologies, E-Commerce, European Business, E-Communications, Business Organisational Analysis, English & Spanish Simultaneous Translations, Technical and Business Context Translations. Thesis/Dissertation topic: Economic Impact of the Internet in Latin America (First-Class Honours).

Studied Modern Languages and Information Systems, focusing on software engineering, e-commerce, and business analysis. Included subjects like European Business, E-Communications, and English & Spanish Translation. Completed a thesis on the Economic Impact of the Internet in Latin America.

Activities and societies: Subjects: Maths, World History, English, Spanish Literature, Philosophy, Contemporary Art.

Completed the International Baccalaureate program. Studied a range of subjects including Maths, World History, English, Spanish Literature, Philosophy, and Contemporary Art.