MARGARET NJERI

Performed regular audits of billing, coding, charge entry, and payment posting processes to ensure accuracy and compliance. Identified billing and coding errors, trends, and potential compliance risks, providing detailed audit findings and recommendations.

Accurately entered patient demographics, insurance information, and charges into the medical billing system. Reviewed and input CPT, ICD-10, and HCPCS codes based on provided documentation, ensuring clean claim submission.

Accurately posted insurance and patient payments to appropriate accounts, ensuring proper allocation to corresponding dates of service and procedure codes. Processed and reconciled Electronic Remittance Advice and Paper Explanation of Benefits forms, managing refunds accurately.

Provided excellent customer service in the front office department, managing inbound and outbound calls. Handled customer inquiries, resolved complaints, and maintained accurate records while providing administrative support.

Planned detailed travel itineraries and analyzed travel industry trends to provide optimal solutions. Handled customer inquiries, resolved complaints, and assisted with marketing and promotional activities.

Pursued a Master of Science degree focusing on sustainable practices within the tourism and hospitality sectors. Gained advanced knowledge in managing and developing eco-friendly and socially responsible tourism operations.

Completed a Bachelor's degree in Sustainable Tourism and Hospitality Management. Developed a strong foundation in tourism principles, hospitality operations, and sustainable management practices.