Open to opportunities

Just Yoyo

@justyoyo

Airport operations professional and manager focused on safety, efficient cargo handling, and exceptional customer service.

United States

Message

What I'm looking for

I’m looking for a role where I can support safe, efficient airport operations while delivering excellent service. I want a team that values accountability, clear communication, and opportunities to grow through leadership and career development.

I’m an airport operations professional with hands-on experience “Lift, load, unload, and transport bags and cargo to/from aircraft’s,” consistently supporting smooth, on-time movement in fast-paced environments. I’m dependable with irregular and extended hours, weekends, and holidays, and I focus on safe, efficient execution every shift.

I also bring leadership experience as a Ramp Unit Manager, where I oversaw daily operations by balancing “company goals and customer expectations.” I issued work assignments and directives, conducted employee performance reviews, corrected non-compliant behavior, and coached staff for “career development,” while staying grounded in safety and performance. Earlier roles in housekeeping, janitorial leadership, and phone-based customer service strengthened my attention to detail, communication, and service mindset.

Experience

Work history, roles, and key accomplishments

Current

Fleet Service Agent

Current

American Airlines

Nov 2021 - Present (4 years 7 months)

Lift, load, unload, and transport baggage and cargo to and from aircraft using bag carts and conveyor belts. Operate across irregular/extended shifts and support safe ground handling in a fast-paced environment.

Cargo Loading And Unloading Safety Compliance Conveyors Bag Carts Customer Service

Ramp Unit Manager

Piedmont Airlines

Apr 2017 - Nov 2021 (4 years 7 months)

Oversee daily ramp operations while aligning company goals with customer expectations. Issue work assignments and rotations, conduct employee performance reviews, and coach staff on safety and performance, including PRIME/GETNG/QIK usage and dangerous goods handling.

Ramp Operations Shift Scheduling Performance Reviews Coaching And Development safety management PRIME GETNG

Housekeeper

Crown Plaza Hotel

May 2019 - Aug 2019 (3 months)

Clean and maintain hotel properties using company-prescribed procedures, products, and equipment. Perform sweeping, vacuuming, mopping, dusting, and sanitizing to ensure rooms are ready for guests.

Housekeeping Floor Care Dusting Mopping

Customer Service Rep

Optum

Jul 2015 - Jan 2016 (6 months)

Provide best-in-class customer relationship management through exceptional phone-based service. Deliver accurate responses in a timely manner to build client confidence and satisfaction.

Customer Service Phone Support Customer Relationship Management Written Communication Verbal Communication Customer Satisfaction

Lead Janitor

Brotherly Glove Commercial Cleaning

Mar 2015 - Present (11 years 3 months)

Direct 6 employees daily and coordinate heavy cleaning tasks to keep buildings clean and orderly. Perform floor, rug, wall, and glass cleaning while following procedures for chemical cleaners and power equipment to prevent damage.

Team Leadership Janitorial Services Rug Shampooing Wall And Glass Cleaning Chemical Safety Power Equipment Use