Open to opportunities

Marcus Grant

@marcusgrant1

Message

I improve customer experiences through operations, coaching, and high-volume service delivery.

United States

Message

What I'm looking for

I'm looking to lead customer service, customer experience, or operations initiatives where I can coach teams, improve service quality, resolve customer concerns, and strengthen operational performance.

At Southern Company (Georgia Power), I deliver training and coaching across Customer Information Systems, evaluate customer interactions, and resolve escalated concerns. My work contributed to a 34% increase in corporate customer satisfaction scores through stronger service quality, communication standards, and operational consistency.

I've also managed client-facing events at Gotta Have It, coordinating promotional experiences, logistics, vendors, and client relationships to support engagement, retention, and revenue growth.

Previously, at Levy, I led premium hospitality operations for high-volume entertainment and sports venues, partnering with senior leadership on operational improvements and reporting recommendations to the Vice President of Operations.

Experience

Work history, roles, and key accomplishments

Current

Operations & Project Manager

Current

Southern Company (Georgia Power)

Jan 2025 - Present (1 year 8 months)

Delivered employee training and coaching programs across multiple Customer Information Systems, improving operational efficiency and customer service performance. Contributed to a 34% increase in corporate customer satisfaction scores.

Coaching Performance Management Customer Service Quality Assurance Workforce Management Operational Efficiency

Event Manager

Gotta Have It

Jan 2022 - Jan 2025 (3 years)

Conducted client consultations and presentations, identifying customer needs and recommending solutions that enhanced satisfaction and increased revenue opportunities. Coordinated promotional events and client-facing experiences from planning through execution.

Client Consultation Event Planning Customer Engagement Relationship Management Market Research Total Party Planner (TPP)Vendor Management Business Development

Premium Operations Manager

Levy

Jan 2017 - Jan 2021 (4 years)

Led premium hospitality and operational teams in high-volume entertainment and sports venues while maintaining exceptional guest experiences and service standards. Managed relationships with clients, sponsors, and venue leadership for major events.

Hospitality Management Team Leadership Staffing Scheduling Event Execution Operational Reporting Performance Improvement Customer Relationship Management