Aaron Plue

I’m a Remote-experienced IT Support Specialist and U.S. Army veteran with a proven track record supporting distributed teams across enterprise and academic environments. I delivered Tier 1 remote support independently for 3,700+ users with zero in-person supervision, using Splashtop, VPN, and ITSM tools to resolve issues efficiently.

I bring strong remote operations discipline—clear async communication, written escalation reports, and weekly metrics reporting to distributed stakeholders. In my help desk work, I handled hardware, software, connectivity, and account issues across Windows, macOS, iOS, and Android, while maintaining complete case documentation in ITSM and escalating complex Tier 2 issues with thorough context.

On the infrastructure side, I supported network connectivity and troubleshooting, including equipment provisioning, static IP assignment, and diagnosing issues with TCP/IP, DHCP, and DNS. I also align my support practices with security and compliance expectations, including endpoint security practices and data documentation standards.

Beyond support, I’m actively building broader cloud capability through CompTIA Cloud+ and AWS Certified Cloud Practitioner credentials, and I stay grounded in real-world problem solving from hands-on technical leadership. I’m now bringing this same reliability to precision aerospace documentation work as a Specification Analyst, translating complex requirements into actionable, traceable documentation.