At Be Shaping the Future, I reviewed, consolidated, and formalised operational resilience processes, focusing on external third-party mapping. I also delivered stakeholder training and tracked programme activity.
For banking clients, I supported a global markets platform rollout as a test designer and business analyst, authoring test cases and gathering requirements for functional specifications. I also mapped processes and facilitated SME workshops for a UK customer redress integration.
At Nfq Advisory, Solutions, Outsourcing, I remediated over 2,000 client profiles through AML periodic reviews and helped digitise the end-to-end KYC review process. Earlier, at Accenture, I designed questionnaires and a calculation engine to align Italian and Swiss AML requirements.

