Leopoldo Gonzalez

Continued professional development in implementation project management and digital transformation while preparing for PMP certification. Earned PSPO I and expanded knowledge of HubSpot, Salesforce, and revenue lifecycle management.

Delivered a 186-branch TD Bank EMS rollout 6 weeks early with zero equipment damage and zero operational disruptions. Led end-to-end EMS deployments across 800+ commercial locations and 47 Hillsborough County Schools, achieving 96% on-time commissioning and reducing change orders by 30%.

Directed on-site execution and implementation readiness for high-volume EMS rollouts across 5+ enterprise clients, meeting strict SLAs within scope and budget. Improved team efficiency by 20% and reduced warranty callbacks by 86% through systematic quality controls and optimized device placement.

Led structured cabling infrastructure implementation across 3 Universal Studios hotels, delivering Internet, Cable TV, and Telephony to 3,000+ guest rooms on time and within safety standards. Coordinated installation and implementation activities to maintain compliance with project scope and schedules.

Managed technology implementation projects and IT operations for 60+ users across multiple sites while maintaining 99% network access SLA compliance. Led an end-to-end VoIP call center implementation, including vendor selection, installation coordination, testing support, and post-implementation handoff, delivering on time and within scope.

Managed large-scale IT migrations for hundreds of users, including Windows XP to Windows 7/8 and IBM Lotus to Outlook 2010, achieving 96% data integrity with minimal business disruption. Led datacenter relocation using pharmaceutical project management protocols, implementing change control for infrastructure deployments.

Managed ERP system deployments across multiple branch locations, including SQL Server and virtualization environments, achieving 94–98% SLA compliance. Administered infrastructure operations for print servers, networking, and security environments while maintaining consistent uptime and service reliability.

Provided infrastructure administration and technical support for corporate clients, maintaining high SLA compliance across engagements. Installed and configured ERP systems for external clients, including SQL Server 2000/2005 setup, application deployment, and post-implementation support.

Completed a bachelor's degree in Systems Engineering at Universidad Nacional Experimental Antonio José de Sucre in Venezuela.