Marc Mckie

I've supported workforce operations at Axsium, Smartsheet, HC-One, and Teleperformance, helping teams plan staffing, manage schedules, and act on performance data.

At Axsium, I consulted with clients on workforce management software requirements, coordinating with stakeholders, sales, ICT, and customer specialists. I delivered project updates, demonstrated new results, trained users, and provided post-delivery support for critical care cases.

Across Smartsheet and HC-One, I forecast staffing from historical and current information, maintained schedules, and discussed performance metrics, trends, issues, and solutions with managers. I also built databases, ran reports, and trained colleagues on ICT systems to support forecasting.

My background includes real-time analysis for more than 19,000 global employees during the aftermath of COVID-19, monitoring coverage, KPIs, SLAs, leave, and IVR recordings. I'm known for being approachable with customers and for combining workforce management with practical ICT skills.