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MARCIA SOUSA

@marciasousa

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Experienced professional in human resources and public policy management.

Brazil

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What I'm looking for

I seek a dynamic work environment that values growth, collaboration, and innovation.

I am Márcia Silva de Sousa, currently pursuing a PhD in Economic Analysis of Law and Public Policies at the University of Salamanca. With over five years of experience in human resources, administrative, and financial roles, I have developed a strong foundation in team leadership and performance management. My passion for learning drives me to continuously seek growth opportunities in my career.

Throughout my professional journey, I have held various positions, including Sales Trainer at Eteacher Group and Sales Coordinator at Egali Exchange Language Programs. In these roles, I successfully managed sales teams, developed training programs, and analyzed performance indicators to enhance customer satisfaction. My academic background, including a Master's degree in Economic Analysis of Law and Public Policies, complements my practical experience, allowing me to approach challenges with a results-oriented mindset.

I am committed to fostering a collaborative work environment where team members can thrive and achieve their goals. My expertise in project management, customer relations, and strategic planning equips me to contribute effectively to any organization focused on growth and innovation.

Experience

Work history, roles, and key accomplishments

Sales Trainer

Eteacher Group

Aug 2020 - Jun 2023 (2 years 10 months)

Managed sales training and recruitment for a remote call center. Developed workshops and sales strategy manuals, analyzed customer relationship reports, and monitored sales performance as a shift manager.

Sales Management Training Development Team Leadership Customer Relationship Management Remote Team Management

Sales Coordinator

Egali Exchange Language Programs

Apr 2014 - Oct 2019 (5 years 6 months)

Oversaw sales management for exchange programs, including customer success and personalized travel packages. Managed recruitment and training of sales staff and organized events related to exchange programs.

Sales Management Customer Success Travel Package Preparation Team Leadership

Coordinator of the Language Centre

National Commercial Service

Sep 2011 - Sep 2013 (1 year 11 months)

Managed the Language Institute's operations, including recruitment and training of teaching staff. Organized cultural events and managed public relations and partnerships.

Language Management Team Coordination Event Management Public Relations Customer Success Performance Analysis

Executive/Financial Assistant

Djalma Batista Foundation

Aug 2005 - Jan 2009 (3 years 5 months)

Provided administrative support for the LBA Project, managing budgets and organizing scientific events related to climate change. Assisted project directors and handled service contracting.

Administrative Support Budget Management Team Collaboration

Intern in Human Resources

Post Office of Brazil

Jan 2001 - Feb 2003 (2 years 1 month)

Assisted in the Occupational Medicine Department, managing healthcare schedules and organizing health campaigns for employees. Recorded statistical data for medical and dental care.

Human Resources Healthcare Management Scheduling