Open to opportunities

Marcelo Medina

@marcelomedina1

Message

I build AI, data, and infrastructure systems that improve operational decision-making.

Bolivia

Message

What I'm looking for

I'm focused on implementing Conversational AI architectures and MCP protocols that improve commercial efficiency, automate data flows, and enable data-driven decision-making.

At Thinkingia, I design Conversational AI ecosystems using Generative AI and NLP chatbots to automate customer service and resolve queries in real time.

I integrate AI models with Bitrix24, Notion, and SQL to automate commercial data flows, remove information silos, and turn customer interactions into actionable insights through Power BI and SQL analysis.

Over 21 years at National Customs of Bolivia, I led regional IT modernization, delivered QR-based traceability and executive dashboards, and reduced data processing times by 35% while maintaining 99.9% system availability.

I also built critical network infrastructure at Quimbol Lever S.A. (Unilever), including data center implementation and regional connectivity across four regions. I bring a practical, strategic approach to AI, business intelligence, automation, and high-availability technology operations.

Experience

Work history, roles, and key accomplishments

Current

Data Automation & Conversational AI Specialist

Current

Thinkingia

Jan 2023 - Present (3 years 8 months)

Designed and implemented automated customer service ecosystems using Generative AI and NLP chatbots. Led technical integration of AI models with management platforms and collaborated with commercial teams to transform user interactions into actionable insights.

Generative AI NLP Chatbot Bitrix24 Notion SQL Power BI Business Intelligence Data Analysis

Regional IT Operations Manager / IT Tech Lead

National Customs of Bolivia

Jan 2002 - Dec 2023 (21 years 11 months)

Directed regional technological transformation through implementation of QR code-based traceability systems and automated operational reports. Designed and deployed critical control panels and data visualizations, achieving 35% reduction in data processing times and 99.9% system availability.

MySQL PHP Power BI Excel Windows Server Active Directory Virtualization Data Visualization

National Network Administrator / Network Infrastructure Lead

Quimbol Lever S.A. (Unilever)

Jan 1998 - Dec 1999 (1 year 11 months)

Planned and executed the integral implementation of the Data Center, ensuring operational continuity and centralization of technological resources. Led expansion and optimization of network infrastructure across 4 strategic regions, improving connection stability and interdepartmental data flow.

Routers Network Protocols Structured Cabling Network Management