MGMarcelo Giorgi
@marcelogiorgi
Experienced lead auditor and customer service expert.
ArgentinaWhat I'm looking for
My name is Marcelo Giorgi, a dedicated professional with over 15 years of experience in customer service and auditing. I began my career in a call center, quickly transitioning to the gastronomy sector, where I honed my skills in client relations and management. My journey led me to hotel management, where I thrived in a trilingual environment, mastering English, Portuguese, and Spanish while effectively handling client complaints and high-pressure situations.
During the pandemic, I embraced the opportunity to work remotely, joining Dell Technologies as a quality analyst for the Brazilian market. My commitment and expertise propelled me to the role of lead auditor, where I focused on ensuring the quality of purchase orders and compliance with SOX standards. I am passionate about leveraging my skills in communication, strategic thinking, and attention to detail to drive organizational success.
Experience
Work history, roles, and key accomplishments
Lead Auditor
Dell Technologies
Jun 2021 - Sep 2023 (2 years 3 months)
Led the auditing process for the Brazilian area, focusing on purchase order quality analysis and internal audits under SOX standards. Developed reports for internal use and ensured compliance with quality metrics.
Data Entry Operator
ISPSA
Jan 2021 - May 2021 (4 months)
Responsible for data entry of Covid-19 test results for the National Health System, ensuring accuracy and timely reporting.
Room Service Waiter
Hotel Madero
Jan 2016 - Jan 2018 (2 years)
Provided room service and attended events, ensuring high levels of customer satisfaction and efficient service delivery.
Banquet Waiter
ManpowerGroup
Aug 2013 - Feb 2016 (2 years 6 months)
Served as a banquet waiter at prestigious hotels, managing event service and ensuring guest satisfaction.
Bellboy
Hotel Aspen Square
Mar 2010 - Jun 2013 (3 years 3 months)
Handled customer service and telephone reception, prepared daily reports, and coordinated transportation and supplies for hotel operations.
Customer Service Representative
Claro Argentina
Aug 2007 - Jan 2010 (2 years 5 months)
Provided customer service support at a call center, addressing customer inquiries and resolving issues effectively.
Education
Degrees, certifications, and relevant coursework
ISPSA
National Health System Degree, Translation
2005 - 2009
Studied to become a literary and scientific translator, focusing on language proficiency and translation skills.
Ministerio De Salud De La Ciudad De Buenos Aires
Bachelor in Accounting, Audit
2000 - 2004
Completed studies in auditing of purchase orders and internal audit under SOX standards.
Tech stack
Software and tools used professionally
Availability
Location
ArgentinaAuthorized to work in
Job categories
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