Marcelo GiorgiMG
Open to opportunities

Marcelo Giorgi

@marcelogiorgi

Experienced lead auditor and customer service expert.

Argentina
Message

What I'm looking for

I am seeking a role that values customer satisfaction and quality assurance, with opportunities for growth.

My name is Marcelo Giorgi, a dedicated professional with over 15 years of experience in customer service and auditing. I began my career in a call center, quickly transitioning to the gastronomy sector, where I honed my skills in client relations and management. My journey led me to hotel management, where I thrived in a trilingual environment, mastering English, Portuguese, and Spanish while effectively handling client complaints and high-pressure situations.

During the pandemic, I embraced the opportunity to work remotely, joining Dell Technologies as a quality analyst for the Brazilian market. My commitment and expertise propelled me to the role of lead auditor, where I focused on ensuring the quality of purchase orders and compliance with SOX standards. I am passionate about leveraging my skills in communication, strategic thinking, and attention to detail to drive organizational success.

Experience

Work history, roles, and key accomplishments

IS

Data Entry Operator

ISPSA

Jan 2021 - May 2021 (4 months)

Responsible for data entry of Covid-19 test results for the National Health System, ensuring accuracy and timely reporting.

CA

Customer Service Representative

Claro Argentina

Aug 2007 - Jan 2010 (2 years 5 months)

Provided customer service support at a call center, addressing customer inquiries and resolving issues effectively.

Education

Degrees, certifications, and relevant coursework

IS

ISPSA

National Health System Degree, Translation

2005 - 2009

Studied to become a literary and scientific translator, focusing on language proficiency and translation skills.

MA

Ministerio De Salud De La Ciudad De Buenos Aires

Bachelor in Accounting, Audit

2000 - 2004

Completed studies in auditing of purchase orders and internal audit under SOX standards.

Tech stack

Software and tools used professionally

Interested in hiring Marcelo?

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Message Marcelo

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